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A premium lifestyle deserves the special treatment. We are proud to present the IndusInd Bank Platinum Aura Credit Card that brings with it the best-in-class privileges in travel and living, dining and lifestyle for your refined and posh like tastes.

Please click here to view Safety Tips on your Credit Card.

Platinum Aura Travel

Priority Pass Program

Successful people are always on the move. Be it within the country or abroad, planning your travel is no easy task.

At IndusInd Bank, we make sure that you are pampered with style and care, making travel a pleasurable experience for you.

Along with numerous travel offers, you can now also enjoy access to 600+ lounges across the globe with a complimentary Priority Pass. And that's not all. You can also enjoy free visits in a year to international Lounges located within India and abroad.

Value Offering:

Annual membership Priority Pass cost Annual Benefit
Priority Pass Membership USD99 X 2 USD 198 (Rs. 9,900 per annum approximately)

Travel Plus Program :

IndusInd Bank understands your travel needs and brings to you set of unique travel assist program - 'Travel Plus'.

You already have access to over 600 VIP airport lounges around the world as part of the Priority Pass Program. With the Travel Plus Program, you also enjoy special waivers on lounge usage charges outside India.

Value Offering:

Program Travel Insurance Lounge usage Enrolment fees Annual Saving
Travel Plus Yes Maximum of 8 lounge usage/yr of value $27 Rs. 5,000 per annum w.e.f. 15th Oct 2013 Rs. 12,960 approximately

Travel Insurance Cover Details:

IndusInd Bank has tied up with ICICI Lombard General Insurance Company Limited("Insurance Company") as a group manager to provide Card holders with the following insurance cover under the Program:

Insurance cover Sum assured (up to)
Lost baggage Rs. 100,000
Delayed baggage Rs. 25,000
Loss of passport Rs. 50,000
Lost ticket Rs. 25,000
Missed connection Rs. 25,000

Click here for terms and conditions.

Platinum Aura Concierge

IndusInd Bank Platinum Aura Credit Card enables you to have a team of professionals, accessible from any corner of the world to assist you with flight booking, hotel reservation and other lifestyle needs. This is a complimentary service with host of premium benefits. All you have to do is call ask for assistance, sit back and relax. We take care of the rest.

Concierge offers you:

Pre-trip Assistance:-
No more pre-trip worries. Collect all the information you need to know before you go. The concierge will provide you with all the information about your travel destination, line the weather, important landmarks, modes of transport etc.

Hotel Reservation:-
Let the concierge handle your reservations. The concierge shall make all the arrangements in the finest hotels across the world to ensure you have a pleasurable and comfortable stay.

Flight Booking:-
The concierge will make all the necessary flight arrangements to help you get to your desired destination.

Sports and Entertainment Booking:-
If you are interested in booking any sports events, concierge is here for you. The concierge will make sure you don't miss out on your favourite event anytime.

Exclusive Booking:-
If you are interested in special events like workshops or talks by eminent personalities, the concierge will provide you with all the information you need and also make reservations on your behalf (whenever possible).

Flower and Gift:-
Need help arranging a special gift or want to send flowers to that special someone, leave it to the concierge. Now, you can have a gift delivered to anyone, anywhere in the world, whether it is Swiss watches or French wine, the concierge will ensure that it is delivered to your loved ones.
To avail of these services please call our Concierge Desk at 1860 267 7777.

Platinum Aura Freedom

Platinum Aura Freedom
Get freedom from surcharge on petrol pumps across India. With a waiver* of 2.5% surcharge at any petrol pump across India.

Value Offering:

Petrol Surcharge Waiver Monthly Savings

 

Annual Savings

 

Monthly fuel usage @Rs. 8000 Rs. 200 Rs. 2,400

The information given in the value offering is based on certain assumptions and is for illustration purpose only. Actual savings will depend on the usage pattern of a particular cardholder.

*Click here for terms and conditions

Platinum Aura Auto Assist

It is believed that the journey is more important than reaching the destination. And we make sure that nothing robs you of this priceless experience.
When on the road, there could be a thousand things that could interrupt your journey. But not when you have the IndusInd Bank assistance. Be it an unwanted flat tire, an unforeseen vehicle breakdown or any other emergency it can now be tackled with Auto Assist.
With your IndusInd Bank Iconia Card, you can now call for help 24-Hours, all 365 days.

Roadside Repair Service:
In the event that your vehicle breaks down on the road due to any mechanical/electrical fault, Auto Assist will help in arranging for the mechanic for repair of your vehicle at the vehicle's breakdown location.

Emergency Fuel Supply:
If, your vehicle gets stranded on the road due to lack of fuel, the Auto Assist shall arrange to deliver the fuel (up to 5 liters) to the location where your vehicle is stranded.

Flat Tire Services:
In case of a flat tire, the Auto Assist shall arrange for a mechanic to come and repair the flat tire.

Keys Locked Inside:
In the case of car keys getting locked inside the car or keys getting misplaced, Auto Assist can even arrange for a locksmith to come and either prepare a new car key or open your car for you at the time of need.

Battery Service:
In case the battery is dead and not functioning, the Auto Assist shall arrange for a service provider to come for battery repair at the vehicle's breakdown location.

Emergency Towing Assistance:
In case of a breakdown where the car needs to be towed, the Auto Assist shall arrange for a towing service for taking your car to the appropriate repair shop.

Accident Management & Medical Assistance:
In the unfortunate event of an accident or emergency, the Auto Assist will help you by co-ordinating necessary activities including emergency message transmission, arranging for emergency medical assistance, towing of vehicles.
Auto Assist services are available in Mumbai, Delhi, Bangalore, Pune, Chennai and Kolkata.
Be safe and worry-free, wherever you go.
For further details please call the Concierge Desk at 1860 267 7777.

*Click here for terms and conditions of the applicable insurance policy.

Platinum Aura Assurance

Total Protect:
You don't need to worry about fraudulent usage of your card anymore. 'Total Protect' is a first- of- its- kind program which covers you for a sum up to the credit limit on your credit card and is available on add-on cards as well. With us, you can be worry free about fraudulent usage of your card. Also get a complimentary Personal Air Accident insurance cover up to Rs. 25 lakh.
'Total Protect' covers you for the following:-

  • Unauthorised transactions in case of loss / theft of card: An insurance cover is provided up to 48 hours prior to you reporting the loss of your card
  • Counterfeit Fraud: The IndusInd Bank Platinum Aura Credit Card offers you insurance to protect yourself against incidents of counterfeit fraud

*Click here for terms and conditions of the applicable insurance policy.

Air accident cover:

With the IndusInd Bank Platinum Credit Card, you also get a complimentary Personal Air Accident insurance cover of up to Rs..25 lakh.
With IndusInd Bank around to lend you a helping hand, you have very little to worry about.

*Click here for terms and conditions

Rewards

Platinum Aura Rewards

Platinum Aura Shop Plan

The Platinum Aura Shop Plan manages your finances better and helps you save. Each time you spend on the listed spend categories with your IndusInd Bank Platinum Aura Credit Card you earn savings points*, that you can later redeem against dues on your IndusInd Bank Platinum Aura Credit Card or airline miles.

Spend Categories Savings points on Rs. 100 spent
Shopping in departmental stores 4 savings points
Purchase of consumer durables
or electronic items
2 savings points
Restaurant bills 1.5 savings points
Books 1.5 savings points
All Other Spends on your card 0.5 savings points

* 1 savings point = Re 0.50 or 0.5 airline mile

Platinum Aura Shop Plan Value Chart
Spend Category Savings points earned on every Rs. 100 spent** Estimated annual expenses** Annual savings points#
Shopping in departmental stores 4 savings points Rs. 40,000 1,600
Purchase of consumer durables or electronic items 2 savings points Rs. 35,000 700
Restaurant bills 1.5 savings points Rs. 24,000 360
Books 1.5 savings points Rs. 4,000 60
All other spends 0.5 savings points Rs. 15,000 75
Your total savings points# 2,795

* Conditions apply. Refer to the Terms and Conditions section.
# The above illustrations are based on hypothetical estimates of periodic expenses.

Platinum Aura Home Plan

The Platinum Aura Home Plan gives you the flexibility to save while you shop for your home. Each time you spend on the listed spend-categories with your IndusInd Bank Platinum Aura Credit Card, you earn savings points* that you can later redeem against dues on your IndusInd Bank Platinum Aura Credit Card or airline miles.

Spend Categories Savings points on Rs. 100 spent
Grocery shopping 4 savings points
Cellphone bills 2.5 savings points
Electricity bills 2.5 savings points
Insurance premium 1.5 savings points
Medical Spends 1.5 savings points
All Other Spends 0.5 savings points

* 1 savings point = Re 0.50 or 0.5 airline mile

Platinum Aura Home Plan Value Chart
Spend Category Savings points earned on every Rs. 100 spent** Estimated annual expenses** Annual savings points#
Grocery 4 savings points Rs. 36,000 1,440
Cellphone bills 2.5 savings points Rs. 18,000 450
Electricity bills 2.5 savings points Rs. 12,000 300
Insurance premium 1.5 savings points Rs. 10,000 150
Medical Spends 1.5 savings points Rs. 5,000 75
All other spends 0.5 savings points Rs. 18,000 90
Your total savings points# 2,505

* Conditions apply. Refer to the Terms and Conditions section.
# The above illustrations are based on hypothetical estimates of periodic expenses.

Platinum Aura Travel Plan

The Platinum Aura Travel Plan is the ideal plan for your frequent travelling needs. Each time you spend on the listed spend categories with your IndusInd Bank Platinum Aura Credit Card you earn savings points that you can later redeem against dues on your IndusInd Bank Platinum Aura Credit Card or airline miles.

Spend Categories Savings points on Rs. 100 spent
Hotel expenses 4 savings points
Airline Tickets 2.5 savings points
Car rental expenses 1.5 savings points
Rail tickets 1.5 savings points
All Other Spent 0.5 savings points

* 1 savings point = Re 0.50 or 0.5 airline mile

Platinum Aura Travel Plan Value Chart
Spend Category Savings points earned on every Rs. 100 spent** Estimated annual expenses** Annual savings points#
Hotel expenses 4 savings points Rs. 35,000 1,400
Airline Tickets 2.5 savings points Rs. 45,000 1,125
Car rental expenses 1.5 savings points Rs. 8,000 120
Railway tickets 1.5 savings points Rs. 4,000 60
All other spends 0.5 savings points Rs. 15,000 75
Your total savings points# 2,780

** Conditions apply. Refer to the terms and conditions section.
# The above illustrations are based on hypothetical estimates of periodic expenses.

Platinum Aura Party Plan

With our Platinum Aura Party Plan you can indulge in all the partying and socializing that your lifestyle demands. Each time you spend on the listed spend categories with your IndusInd Bank Platinum Aura Credit Card, you earn savings points that you can later redeem against dues on your IndusInd Platinum Bank Aura Credit Card or airline miles

Spend Categories Savings points on Rs. 100 spent
Restaurant bills 4 savings points
Shopping in departmental stores 2 savings points
Payments in Bars & Pubs 2 savings points
Movie Tickets 1.5 savings points
All Other Spent 0.5 savings points

* 1 savings point = Re 0.50 or 0.5 airline mile

Platinum Aura Party Plan Value Chart
Spend Category Savings points earned on every Rs. 100 spent** Estimated annual expenses** Annual savings points#
Restaurant bills 4 savings points Rs. 36,000 1,440
Shopping in departmental stores 2 savings points Rs. 40,000 800
Payments in Bars & Pubs 2 savings points Rs. 20,000 400
Movie Tickets 1.5 savings points Rs. 5,000 75
All other spends 0.5 savings points Rs. 15,000 75
Your total savings points# 2,790

** Conditions apply. Refer to the terms and conditions section.
# The above illustrations are based on hypothetical estimates of periodic expenses.

Redemption of Rewards

Redemption of Rewards

We understand your need for choice and have tailored our redemption options to provide you with the following:

TheMoreStore Click here for terms & conditions
Oberoi Hotels & Resorts Stay vouchers Click here for terms & conditions
Mont Blanc Gift vouchers Click here for terms & conditions
Jet Airways Promo codes Click here for terms & conditions
Airline Miles on partner airlines Click here for terms & conditions
Cash Credit Click here for terms & conditions

Click here for generic terms & conditions and the steps to redeem your Reward Points against any of the Redemption options.

Offers

IndusInd Bank Offers

Bon Vivant
Experience a delicious life Step into the world of aromas, flavors, and enticing cuisines.

Tantalize your senses as IndusInd Bank Credit Cards takes you through the eclectic flavors of your city.

Experience the sumptuous offers as you embark on this delightful journey with us.

Click on the city to view the offers:

   

Offer Valid till 31st December 2014

Click here for detailed terms and conditions.

Wellness and More
Here's your chance to relax, renew and rejuvenate at some of the leading spa's across India

We understand the demands your lifestyle makes on you. The travelling around the world, round-the-clock meetings and squeezing quality time for your family and friends leaves you with very little time for yourself. This is where IndusInd Bank steps in.

Simply use your IndusInd Bank Credit Card at any of the spas on offer and get attractive discounts.

Click here to view the list of participating SPAs with Offer Details, Validity Dates, Terms and Conditions

Click here for more information and terms & conditions

Click here to know more about offers

Visa Offers

Hertz
Hertz, the world's largest general use car rental brand, operates from approximately 8,400 locations in 146 countries worldwide. Whether you are travelling for business or pleasure, you can be assured of quality cars and a wide range of services that make Hertz your first choice of car rental.

Offer for all Visa cardholders (except Visa Infinite):

  • 10% saving on self-drive rentals plus a choice of one of the following offers:
    • One complimentary day of rental with rentals of six or more days in a booking; OR
    • One car class upgrade on rentals of three or more days in a booking
  • Complimentary HERTZ Gold Plus Rewards membership – the First-Class in car rental service.

Offer for Visa Infinite cardholders ONLY

  • 10% saving on self-drive rentals plus a choice of one of the following offers:
    • One complimentary day of rental with rentals of six or more days in a booking; OR
    • One car class upgrade on rentals of three or more days in a booking; OR
    • One complimentary day of rental with rentals of six or more days on Hertz Prestige Collection
  • Complimentary HERTZ Gold Plus Rewards membership – the First-Class in car rental service.

This offer is valid from 1 January to 31 December 2014.

Booking Channel

  • Advance reservations are required.
  • To redeem the privileges under this Hertz offer, book online at www.happartners.com/visa. Please use discount number (Corporate Discount Promotion) CDP# 83181 and the respective Promotion Coupon (PC) numbers at time of reservation to enjoy the privileges.

Click here to view the offer

Visa Bill Pay Offer

Any new Eligible Users i.e. newly registered users of Visa Bill Pay service who register on Visa Bill Pay during the period from May 8, 2014 to August 7, 2014, who successfully make atleast one payment transaction of atleast Rs. 500 in a month at any time during the Offer Period will get a bookmyshow vouchers in form of a winpin code for Rs.200/-.

The new registered customer who successfully makes atleast one payment transaction of atleast Rs. 500 in a month at any time during the Offer Period (each a "Qualifying Transaction") will be gifted one movie voucher, worth Rs. 200 for each Qualifying Transaction, subject to the terms and conditions.

Click here for more information and terms & conditions

Click here to know more about offers

MasterCard Offers

Platinum Lounge Access

Platinum Lounge Access

Use your IndusInd Bank Platinum MasterCard Credit Card to enjoy exclusive access to premium MasterCard airport lounges in India.

Up to 1 complimentary lounge visits per annum on your Primary Card

The current offer is valid till December 31, 2014

Click here for the list of participating Lounges and Terms & Conditions:

Cleartrip
Cleartrip

International Flights & Hotels Packages

Upto Rs. 2000 instant cashback on International Flights, Hotels & Packages

Click here for Terms and Conditions

Domestic Flights booked on Mobile

Upto Rs. 1000 instant cashback on Domestic Roundtrip Flights & Hotels

Click here for Terms and Conditions

Click here to know more about offers

Value Table

Annual Estimation
Platinum Aura Privileges Savings on Market Value
Priority Pass Membership for you and your partner $99 x 2 = Rs. 9900
Savings on Fuel Surcharge## Rs. 2,400
Annual value of Reward Points on an average spend of Rs. 10,000 per month. Reward Points earned will depend on Savings Plan selected Rs. 1,500
Total Savings Rs. 13,800
*The above illustration is based on hypothetical estimate of expenses.
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  • SAVINGS RATES

  • Daily balance upto 1 lac 4.5 %
  • Daily balance above 1 lac 6 %
  • DEPOSIT RATES

  • 2 years 6 months to below 2 years 9 months 9.25 %
  • Indus Tax Saver Scheme - 5 years (upto Rs 1 lac) 8.75 %
Insure your health online
Insure your health online

We believe in complete 'Care' for you & your family

My Account My Number
My Account My Number

Now get a Bank Account Number of your choice with a complete personalized debit card

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Platinum Aura Rewards Program
How to redeem
All you need to do to redeem your reward points against any of the Reward Redemption option is to call our phone banking number on 1860 267 7777 and place a request stating your choice.

Terms and Conditions:

  • For every INR100 spent on the Platinum Aura Card, IndusInd Bank shall award Reward Points (‘Reward Points”) basis the Platinum Aura save plan selected.
  • The value of the Reward Points for the purpose of redemption is as under
Reward Points Redemption Option
50000 1 Oberoi Hotels and Resorts Stay Vouchers
45000 Mont Blanc Vouchers Worth INR 25000
6000 1 One Way Jet Economy Class Ticket on V class inventory
100 50 Miles on partner airlines
1 0.50 INR of cash value
  • IndusInd Bank reserves the right to change the rate of conversion of Reward Points to airline miles or cash credit or towards any other redemption option at any time without prior notice. However, this change will be restricted to incremental points and there will be no impact on already converted Reward Points.
  • IndusInd Bank does not underwrite or warrant the services against which the reward points are redeemed including but not limited to any activities concerning air travel services and redemption of airline miles provided by airline partners and shall not have any liability for any loss, damage, defect, deficiency, delay or imperfection in such services or for any loss or damage that may be suffered, or for any personal injury to a IndusInd Bank Credit Cardholder (“Cardholders”) directly or indirectly by use or non-use of the services provided by the airline or any other service provider. Any disputes regarding delivery, service, quality or performance of products/services under the offer must be addressed in writing by the Cardholder directly to the airline or the service provider.
  • With effect from 1st June 2013, the maximum number of reward points that can be redeemed in one statement cycle is 10,000 reward points for IndusInd Bank Platinum Aura Credit Card for Cash Credit option.
  • Terms and Conditions of the respective airlines and service providers will apply.
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Terms and conditions : Access to Airport Lounges with Priority Pass

  • The Priority Pass Card will be delivered to the Cardholder at the registered mailing address. To get access to a Priority Pass lounge, the Cardholder will need to have the Priority Pass Card.
  • A lounge usage fee of USD 27 or applicable charges as per priority pass per visit per member for the cardholder and the guests will be charged to the Card subsequent to the Cardholder's visit.
  • For any disputes regarding the billing of this lounge usage fee, the Cardholder needs to contact Priority Pass directly.
  • Priority Pass membership is complimentary for all IndusInd Bank Iconia credit cardholders
  • A usage charge of USD 27 per person is applicable each time a cardholder visits any lounge, within or outside India. This charge is billed to your IndusInd Bank Credit Card.
  • As a part of the Travel Plus programme, the usage charge of USD 27 is waived off for the cardholder when he visits any international lounges outside India.
  • Usage charges of USD 27 for visits any lounge within India shall not be waived off.
  • Usage charges of USD 27 for visits of guests of cardholders to any lounge within or outside India shall not be waived off.
  • The usage charges for lounge access are subject to change as governed by Priority Pass.
  • IndusInd Bank reserves the right to change the benefits offered as part of the Travel Plus programme without notice.
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Terms and Conditions:

  • The benefits under the Travel Pack and Travel Plus program program are offered by IndusInd Bank,  (“IndusInd Bank”) or business associates of IndusInd Bank on a best efforts basis
  • The Travel Pack Program is offered by IndusInd Bank at an annual fee of INR 15,000.
  • The Travel Plus Program is offered by IndusInd Bank at an annual fee of INR 5,000.
  • Access to airport lounges on all domestic and international airports is available for card holders under the program.
  • Usage charges shall be waived for a maximum of 10 international visits per year for Travel Pack Program.
  • Usage charges shall be waived for a maximum of 8 international visits per year for Travel Plus Program.
  • Usage charges of $27 for visits to any lounge within India shall not be waived off for Travel Pack and Travel Plus program.
  • Usage charges of $27 for visits of guests of Cardholders to any lounge within or outside India shall not be waived off for Travel Pack and Travel Plus program.
  • The usage charges for lounge access are subject to change.
  • Card holders must exercise due diligence in understanding specific terms that may be applicable to benefits under the program.
  • IndusInd Bank does not underwrite or warrant the benefits provided under the program and shall not have any liability for any defect, deficiency, delay, unavailability or imperfection in such services or for any loss or damage that may be suffered by a card holder directly or indirectly by use or non-use of any of the services under the program.
  • Any disputes regarding delivery, service, quality or performance of products/services under the Program must be addressed in writing by the card holder directly to the business associates providing services under the program. Any participation / availing of the benefits under the Program by Cardholder shall be purely voluntary on payment of fees as stipulated above.
  • IndusInd Bank and its business associates reserve the right to change the terms and conditions of the Program at any time with prior notice through any channel of communication at the discretion of IndusInd Bank.
  • These terms and conditions shall be read in conjunction with IndusInd Bank’s terms and conditions governing the usage of the credit card.
  • A usage charge of $27 is normally applicable each time a card holder visits any lounge, within or outside India. This charge shall be billed to Cardholder’s credit card account.
  • As a benefit of this program, the usage charge of $27 is waived off for the card holder when the card holder visits any international lounges outside India.

Travel Insurance
The insurance cover shall be governed by terms and conditions of the applicable policy of the Insurance Company. Salient Benefits of the insurance cover are outlined here in below:

  • Medical Insurance while travelling internationally - The amount of compensation payable by Insurance Company shall not exceed the sum insured as specified above, in the event the Cardholder incurs medical costs due to illnesses or accidents, including outpatient & inpatient medical expenses, medical aid, therapies and diagnostic test when travelling abroad. The Insurance Company shall also include costs for medical evacuation to India.
  • Loss of checked-in Baggage - In the event of loss of property whilst in the custody of an international airline, a Property Irregularity Report (PIR) must be obtained from the international airline immediately upon discovering the loss which must be submitted to the Insurance Company. No partial loss or damage shall be compensated by the Insurance Company. No claim will be paid for valuable items as defined in the insurance policy.
  • Delay of checked-in baggage - Compensation for a sum not exceeding the sum insured as specified above, for the expenses incurred for emergency purchase of basic essential items in the event that the Cardholder suffers a delay of baggage of more than 12 hours from the scheduled arrival time at the destination for delivery of baggage that has been checked by an international airline for an international flight. A non-delivery certificate must be obtained immediately from the international airline which must be submitted to the Insurance Company  in the event of a claim hereunder.
  • Loss of passport and ticket - Compensation for a sum not exceeding the sum insured as specified above for loss  of or damage to passport and travel related documents due to or on account of confiscation or detention by customs, police or other authority.
  • Missed connection - Compensation of a sum not exceeding the sum insured as specified above, in the event the Cardholder misses or fails to take a connecting domestic or international flight of an international airline due to the delay in arrival of another international flight, in which the insured Cardholder is travelling, beyond 6 hours of the scheduled arrival time.
  • The above mentioned travel insurance benefits are valid for a period of 20 days of international travel. IndusInd Bank must be informed at least 48 hours prior to commencement of international travel and within 48 hours after arrival in India to activate the above insurance benefits.
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Terms & Conditions:

Do I need to pay when I use the Auto Assist?

You do not need to pay for arrangement, however all expenses including labor charges or any repair charges, need to be paid to the mechanic.

How long does it normally take for the mechanic to come to me in the time of emergency?

The Auto Assist service is on a best efforts basis, and the time would depend on the location of the vehicle. However, normally it would take about 30 to 45 minutes to reach you within city limits and about one to one and half hour to reach you if you are outside city limits.

What number do I call if I want to use the Auto Assist service?

You need to call the Concierge Service on 1860 267 7777 for Auto Assist.

What all cities is the Auto Assist service available?

The Auto Assist service is available in Delhi, Mumbai, Kolkata, Chennai and Bangalore.

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Terms and conditions:

  • Waiver of 2.5% fuel surcharge is applicable on transactions between Rs.400/- to Rs.4000/- only.he waiver is applicable across all petrol pumps in India.
  • The waiver can be availed only when payment is made through the IndusInd Bank Credit Card.
  • IndusInd Bank reserves the right to impose a cap on the maximum value or number of fuel transactions permitted in a month on the credit card.

* Please note that service tax levied on fuel surcharge (if any) will not be waived and will need to be borne by the cardholders

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Terms and conditions:
Lost Card Liability

  • All PIN based transactions (like ATM, Internet and telephone etc) are not covered.
  • Pre-delivery fraud not covered.
  • 2 days (includes reporting day) pre-reporting and 7 days (Includes reporting day) post reporting claims are covered.
  • Claim has to be reported by card holder within 15 days from the date of loss in case of card to be admissible for claim.
  • Insurance benefit would be available only to Active card users. An active card is defined as the card with one transaction/ activity on any POS terminal in last 6 months from date of loss.

Counterfeit card liability:

  • Claim has to be reported by card holder within 15 days from the date of issue of statement containing the disputed counterfeit transaction.
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Terms and conditions
Personal Accident (AIR):

  • Cover: Accidental death due to air accident.
  • In the event of insured having multiple cards, the personal accident claim would be payable on one card only, with maximum benefits (highest sum insured)
  • Card should have been used at least once for retails purchase in 90 days before date of loss.
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You are just a phone call away from a relaxed tomorrow.
Protect your Credit Card with the Card Protection Program

In order to ensure safety of your credit cards, we bring to you the Card Protection Plan - to safeguard you in the event of , loss , theft or misuse of your IndusInd Bank Credit Cards . As is known, "Better safe than sorry", choose your Card Protection Plan today.

  Classic Premium Platinum
One free call to block all cards
24- hour toll-free number Yes Yes Yes
Worldwide cover Yes Yes Yes
Tele-registration line Yes Yes Yes
Emergency travel & hotel assistance
Hotel assistance (Overseas ) INR 80,000 INR 1,20,000 INR 1,60,000
Hotel assistance (In India) INR 40,000 INR 60,000 INR 80,000
Replacement travel tickets (Overseas) INR 80,000 INR 1,20,000 INR 1,60,000
Replacement travel tickets (In India) INR 40,000 INR 60,000 INR 80,000
Emergency cash assistance (In India) Nil INR 20,000 INR 20,000
Fraud Protection
Pre-notification* INR 50,000 INR 1,00,000 INR 150,000
Maximum limit per card INR 20,000 INR 40,000 INR 60,000
Post-notification INR 15 lakh INR 20 lakh INR 25 lakh
Other benefits
Reminder stickers Yes Yes Yes
Card ordering service Yes Yes Yes
Valuable document registration Yes Yes Yes
CPP key fob and retrieval service Yes Yes Yes
Free PAN card replacement service Yes Yes Yes
Lost mobile phone reporting service (SIM blocking) Yes Yes Yes
Mobile phone identifier (IME)registration service Yes Yes Yes
Foreign language interpreter assistance Nil Nil Yes
Membership fee ( annual )
Single INR 1,145 INR 1,495 INR 1,745
Joint INR 1,745 INR 2,245 INR 2,645
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FAQ's for EMV

What is EMV?

EMV stands for Europay, MasterCard and Visa. It is the international standard for chip based payment cards to ensure the highest security level for Credit Card transactions.

What is the IndusInd Bank EMV Credit Card?

IndusInd Bank EMV Credit Card contains an embedded microchip on the face of the card. The customer data embedded in the microchip is extremely difficult to copy or counterfeit. Chip technology is designed to take security to the next level by giving you a secure environment to transact. For better acceptability across merchants, IndusInd Bank EMV chip Credit Card will also contain a magnetic stripe on the reverse of the card to ensure swipe transactions.

What are the benefits of the IndusInd Bank EMV Credit Card?

With the EMV chip technology, all the data that was stored on the magnetic strip will be additionally embedded on the chip. A Credit Card with a chip is more secure and reliable than the one with just the magnetic stripe on the reverse of the card, as it is difficult to copy customer details from an embedded chip. This safeguards the Credit Card from skimming frauds.

How do I use the IndusInd Bank EMV Credit Card?

Making a purchase with the IndusInd Bank EMV Credit Card is easy and secure. You may see minor differences in how your chip Credit Card is processed while making purchases. As part of the transition to chip, over the next few years more and more in-store payment terminals will be updated to accept chip enabled cards. For your convenience, the chip Credit Cards will continue to have the magnetic stripe on the reverse of the card. This will enable you to use your chip card at merchants who don’t have chip terminals – by swiping your card and signing the receipt. However, we would urge you to use your IndusInd Bank EMV Credit Card only at the merchant establishments who use EMV Chip terminals, for safety from skimming frauds.

How will I use the IndusInd Bank EMV Credit Card on a chip (POS – point of sale) terminal?

At a chip terminal, you simply:

  • Insert your Credit Card into the chip slot
  • When your transaction is completed, remove your card from the chip slot and take your receipt, sign on the merchant copy and give the same back to the merchant. Retain your copy for future reference
How will I use the IndusInd Bank EMV Credit Card on a non-chip (POS point of sale) terminal?

At some merchants your chip Credit Card will be used the same way as your Credit Card with the magnetic stripe :

  • The card is swiped through the EDC machine at the merchant outlet
  • When your transaction is completed, take your receipt, sign on the merchant copy and give the same back to the merchant. Retain your copy for future reference
How is IndusInd Bank EMV Credit Card different from what I use today?

When you make a transaction at a chip terminal, you insert your chip card into the terminal. Your IndusInd Bank EMV Chip Credit Card stays in the terminal until the transaction is complete. Transacting with the card using the chip should be a priority over using the magnetic stripe at the back of the card, since the security chip makes the transaction more secure.

Will the magnetic stripe be removed from IndusInd Bank EMV Credit Cards?

Chip cards will continue to have a magnetic stripe on the back. This will ensure that the chip cards are accepted at merchants and in other countries that have not moved to the chip technology (such as the United States).

What if the IndusInd Bank EMV Credit Card does not work at a merchant having a chip terminal?

IndusInd Bank EMV Credit Card will work on all terminals at all merchant locations around the world. However if the EMV chip card doesn’t work at a particular terminal, the merchant will have to do the following

  • Swipe the magnetic stripe at the back of the card on the chip terminal (This is known as a fallback transaction when the chip card inserted in the chip terminal slot doesn’t work)
  • Please note that we have restricted the number of fallback transactions allowed, to a maximum of three attempts on your Credit Card to minimize the possibility of misuse on your card. If the number of attempts is exceeded beyond the allowable limit, your Credit Card will be temporarily blocked. You need to call the IndusInd Bank Phonebanking number: 1860 267 7777 to unblock your IndusInd Bank EMV Credit Card.
  • If the card still doesn’t work, the merchant terminal could be faulty. Please request the merchant to use the IndusInd Bank EMV Credit Card at another chip terminal (if possible of another acquiring bank than the one used earlier) If both the above options do not work, please contact us at our 24X7 phonebanking number 1860 267 7777.
What if my IndusInd Bank EMV Credit Card is lost or stolen?

Please report the loss to us immediately on 1860 267 7777 / +91 22 4220 7777 and our phone banking officers will block your Credit Card immediately.

Can I use the IndusInd Bank EMV Credit Card outside India?

Yes. IndusInd Bank EMV Credit Cards can be used at any merchants around the world where your Credit Card is accepted today.

How does chip technology work for online and mail order/ IVR (Interactive Voice Response) transactions?

Online transactions will function the same way as they do today.
For online Credit Card transactions, a VBV (Verified by Visa) password will be required to complete the transaction the process will remain as it exists today.
For Mail order & Telephone transactions, effective 1st February 2011 a 6-digit OTP (One Time Password) is required and will be applicable for chip cards as well.

Can a Chip Card be compromised?

A compromise of your card means the card information has been copied and a fraudster is trying to access your account. As of now, we have not observed any compromise of a chip Credit Card as the security chip makes it difficult to copy the Credit Card details. This would be possible only if you continue to swipe the magnetic stripe of your IndusInd Bank EMV Credit Card at a merchant terminal instead of inserting the chip card to complete your transaction.

Which Shopping outlets have the Chip- Enabled terminals?

Most of the merchants have chip-enabled terminals. In case the merchant doesn’t have chip enabled terminal, the card can be swiped for transactions.

Can the Chip Credit Card be used to withdraw cash?

Yes, you will be able to use your EMV chip card at the ATM’s as usual.

How do I make the payment for the chip Credit Card usage?

You can make chip card payment through online banking/ECS set up on your Bank account, Cash, Cheque, , Net Banking, etc. The process is the same as in case of other IndusInd Bank Credit Cards.

Is the IndusInd Bank EMV Credit Card durable?

The IndusInd Bank EMV Credit Card should withstand normal wear and tear and the chip should last as long as the card is valid. However, you should take steps to ensure your card is protected to ensure longevity.

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Terms and Conditions:

  • The offers are brought to you by IndusInd Bank Limited (“IndusInd Bank”) and any participation in the offer is voluntary.
  • The offers are applicable to the Credit card holders to whom the mailer is addressed.
  • Cardholders are required to use their IndusInd Bank Credit Cards to pay for the services/product under offers to avail the discounts.
  • The offers cannot be redeemed against cash either in part or in whole.
  • The offers are not valid on liquor, unless otherwise specified.
  • Offers made by the participating establishments cannot be used in combination with any other offer that is in force.
  • Please announce your intent to avail the offer at the time of placing order at the participating establishment.
  • The offers are subject to force majeure events.
  • Tax liability, if any, will be borne by the card holder.
  • Regular Credit Card Terms and Conditions apply.
  • IndusInd Bank reserves the right to alter any of the terms and conditions of the offer or to withdraw the offer completely at any time without prior notice.
  • IndusInd Bank is neither responsible for nor guarantees the quality or suitability of roducts /services of participating establishments.
  • Any disputes arising out of this offer shall be subject to the exclusive jurisdiction of courts in Mumbai only.
  • IndusInd Bank shall not be liable for any loss or damage whatsoever that may be suffered, or for any personal injury that may be suffered as a result of availing of the offer.
  • All offers are valid only for dine-in.
  • In case of any dispute, decision of the restaurant manager will be final.
  • No two offers can be clubbed together.
  • All offers are valid till 31st December 2014 only.
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Terms & Conditions:

  • The offers are brought to you by IndusInd Bank Limited ("IndusInd bank") and any participation in the offer is voluntary.
  • The offers are applicable to the Credit card holders to whom the mailer is addressed.
  • IndusInd Bank Cardholders are requested to make prior bookings and inform the outlet about the offer before availing the service.
  • Cardholders are required to use their IndusInd Bank Credit Cards to pay for the services/product under the offers to avail the discounts.
  • The offers cannot be redeemed against cash either in part or in whole.
  • The offers are on-going till the specified validity date.
  • Offers made by the participating establishments may not be used in combination with any other offer that is in force.
  • The offers are subject to force majeure events.
  • Tax liability, if any, will be borne by the card holder.
  • Regular Credit Card Terms and Conditions apply
  • IndusInd Bank reserves the right to withdraw or alter any of the terms and conditions of the offer at any time without prior notice.
  • IndusInd Bank is neither responsible for nor guarantees the services of participating. establishments. IndusInd Bank shall not be liable for any defects or deficiency of the product or service so obtained/availed of by the card holder.
  • Any disputes arising out of this offer shall be subject to the exclusive jurisdiction of courts in Mumbai only.
  • IndusInd Bank shall not be liable for any loss or damage whatsoever that may be suffered, or for any personal injury that may be suffered as a result of availing of the offer.
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Offers

  • 30% off on minimum purchase of Rs 1599 + Rs 100 food panda voucher
  • Voucher code to be used INDUSIND30
  • Would be applicable on Landing page
  • Mode of payment: Only on IndusInd Bank Credit Cards
  • Usage per card: 10 times
  • Valid till 30th June 2014

T&C for FoodPanda

  • To avail this offer, use the Voucher Code "voucher code" when you place your order.
  • Code would be sent to customer after 6 days of successful transaction
  • A customer can only avail maximum discount of Rs. 100.
  • Offer is valid for orders above Rs.101
  • Offer is valid till 30th June 2014 .
  • Offer is only valid on online payments.
  • Offer valid only for your first order at Foodpanda.
  • Offer is valid only on delivery orders, and cannot be availed for pick up orders.
  • Offer cannot be clubbed with any other offer and is for one time use and is not transferable.
  • In no case whatsoever can the discount amount be refunded, encashed or partly encashed.
  • In case of any query pertaining to use of code or regarding the offer, please email us at contact{}foodpanda.in
  • Foodpanda reserves the right to change/modify/add/delete any of the terms and conditions of the offer.
  • Foodpanda reserves the right to terminate the offer at any point without prior communication.
  • Foodpanda reserves the right to deny the offer on the grounds of suspicion or abuse of the offer by any customer.
  • In no event shall Foodpanda be liable for any abuse or misuse of the code due to the negligence of the customer.
  • All disputes are subject to New Delhi jurisdiction.

3 Steps to Hassle Free Shopping:

  • Visit http://www.jabong.com/
  • Shop for your favourite brands and products and proceed to checkout page.
  • Add your voucher code, select your mode of payment and confirm the order.
  • Other T&C apply

For any customer escalations, please call 0124-6128000

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  • The offer contained in the electronic communication ("E-Coupons") is made by eBay India Pvt. Ltd ("eBay") and is open only to targeted www.ebay.in or m.ebay.in (eBay Website) registered users ("Users") who are persons resident in India and 18 years of age or older and are persons competent to contract. These terms and conditions are in addition to the existing eBay Website User Agreement, PaisaPay User Agreement, Privacy Policy and other policies and terms and conditions ("eBay UAs"). The offer is not intended to person resident outside India and minors and person incompetent to contract and any acceptance of offer and usage of E-Coupons by these persons shall be invalid and void ab-initio. E-Coupons are also not offered to, and shall not be used by, such Users who under any statutory obligations are prohibited to use E-Coupons.
  • E-Coupon is the property of eBay Website and eBay has the right to cancel/ alter the E-Coupons at will and at any time (including during the validity period of the E-Coupon) without -giving any prior intimation to the User. E-Coupon is a privilege from eBay and not a right or claim against eBay. E-Coupons can also be cancelled in case the User is in violation of eBay UAs.
  • A User using the E-Coupons in any manner shall be deemed to have read, understood and accepted these terms and conditions.
  • E-Coupon is issued to the User and specific to the User ID mentioned in the electronic communication. E-Coupon cannot be used through another User ID even-though a different User ID is maintained by the same person.
  • The value and the mode of using of the E-Coupon are mentioned in the electronic communication.
  • E-Coupons shall be valid and must be redeemed as per the date mentioned in the marketing communication, unless cancelled / terminated earlier in accordance with these terms and conditions and/or eBay UAs. The validity of E-Coupon shall be subject to the condition that the User remains registered user and has neither been suspended nor been in violation of eBay UAs and PaisaPay Payment services.
  • E-Coupons can be redeemed,
    • only before the listing has ended on eBay Website or the item is stock out (stock out means that the item is no longer available with the seller or the seller for any reason is unable to list or sell or deliver the item), and
    • only when payments are made through PasiaPay, and
    • on the First-come, first use basis. Please refer to marketing communication to ascertain the specific terms and condition as applicable.
  • E-Coupons shall be invalidated and your transaction shall be reversed, in case,
    • your payment has been rejected by eBay due to eBay's risk containment measures, or
    • you bought the item which is illegal or prohibited by eBay UAs for transaction, or
    • you bought the item which is required to be shipped outside India, or
    • you have used the E-Coupons on the items/ category other than what has been mentioned in marketing communication, or
    • you have used E-Coupons on the promoted listing such as Deals of the Week, Wakeup Call or where the listing has called out that “E-Coupons are not applicable on that specific listing”.
  • One E-Coupon can be used only for one purchase irrespective of the value of such purchase and the unutilized or underutilized value of the E-Coupons shall be forfeited and User cannot claim any benefit or a substitute E-Coupon in lieu of the same. The purchase value of the item in excess of the value of the E-Coupon shall be paid by the User along with using the E-Coupon.
  • E-Coupon carries no cash value and cannot be transferred, negotiated or sold and cannot be redeemed against cash. E-Coupons cannot be combined with any other coupons or any other offer or discounts or promotions. eBay shall not be responsible to compensate you in any manner for the unused/ invalidated E-Coupon including providing alternate E-Coupon.
  • Disclaimers:
    • eBay is not responsible for any typographical error leading to an invalid coupon.
    • eBay does not guarantee that any one or more listings on eBay Website or the desired listings of the Users would have E-Coupon as the payment option.
    • eBay is neither recommending you to purchase the specific item which you intend to purchase or actually purchase using E-Coupon nor eBay is warranting or endorsing any product or services listed on eBay Website nor warranting or verifying or guarantying the performance or conduct of any seller offering E-Coupon as payment option or of any third party.
    • eBay shall not be liable for any lost or stolen E-Coupon and E-Coupons once issued shall not be reissued.
  • eBay makes no representation or warranties of any kind regarding any product or service provided by any third party in connection with any E-Coupon and shall not be responsible for any costs, damages, accident, delay, injury, loss, expense or inconvenience that may arise in connection with the use of E-Coupons.
  • Limitation of Liability : Under no circumstances eBay's liability shall exceed giving the User a replacement E-Coupon of the same nature and of the same value.
  • These terms and conditions are subject to Indian laws and any dispute shall be subject to jurisdiction of the courts in Mumbai (India) only.
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Terms & Conditions

  • Prices quoted on the website www.hotelclub.com/visa are valid only for payment with a valid IndusInd Bank Visa Credit Cards.
  • Offer is valid till 31 December 2013.
  • Standard HotelClub terms and conditions apply to all hotel bookings. Details available at https://www.hotelclub.com/BookingConditions.asp.

Click here for general terms and conditions.

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Offer details:

  • 10% savings on self-drive car rentals
    • To enjoy this discount, cardholders must use the CDP# 83181 when booking online.
  • One complimentary day (with minimum 6 or more days in a booking)
    • To enjoy this privilege, cardholders must use the respective PC number for the selected destination. Promotion Coupon (PC) number:
  • For USA/Canada: PC#960665
  • For Europe*: PC#113035
  • For Australia/New Zealand: PC#193690
  • For Asia#: PC#982763
    • Offer is valid for both booking and pick-up dates between 1 January 2014 and 31 December 2014
    • Offer is valid on qualifying Affordable Rate rentals at participating locations in Australia, New Zealand, Europe*, Asia#, USA and Canada only
    • Minimum rental period is six days (pay 5, get the 6th day free)
    • Benefit is applicable for all types of rental vehicles, except for Europe* where the offer is applicable only for rental of midsize and above (automatic and manual) vehicles
    • Discount applies to time and mileage charges only
  • One car class upgrade (with minimum 3 or more days in a booking)
    • To enjoy this privilege, cardholders must use the respective Promotion Coupon (PC) number for the selected destination. PC number:
  • For USA/Canada: PC#152482
  • For Europe*: PC#152541
  • For Australia/New Zealand: PC#152596
  • For Asia#: PC#113212
    • Offer is valid for both booking and pick-up dates between 1 January 2014 and 31 December 2014
    • Offer is valid on qualifying Affordable Rate rentals at participating locations in Australia, New Zealand, Europe*, Asia#, USA and Canada only
    • Minimum rental period is three days
    • Offer subject to vehicle availability. Maximum upgrade to Full Size Car only and:
  • For USA/ Canada – compact to standard 2/4 doors
  • For Europe* – compact to mid-size
  • For Australia/ New Zealand – economy to standard
  • For Asia# – economy to midsize
  • One free day on Hertz Prestige Collection (with minimum 6 or more days in a booking)
    • To enjoy this privilege, cardholder must use the respective Promotion Coupon (PC) number for the selected destination. PC number:
  • For USA: PC# 151616
  • For Europe*: PC# 151734
  • For Australia: PC# 152246
    • Offer is valid only where Hertz Prestige Collection is available, at selected destinations in USA, Europe (Belgium, France, Germany, Italy, Netherlands, Spain, Switzerland and United Kingdom) and Australia
    • Offer is valid for both booking and pick-up dates between 1 January 2014 and 31 December 2014
    • Minimum rental age for Hertz Prestige Collection vehicles in Europe is 30 (exceptions may apply)
    • A valid Visa Infinite card must be presented during car pickup and for payment. A second credit card may be required for verification purposes
    • A clean (where applicable) and valid driving license held for at least 1 year
    • Hertz Prestige Collection is only available at participating locations and all vehicle models are limited, subject to availability
    • Vehicle must be returned to location of rental, if not a one-way charge will be applied if returned to a different location. For details, please check at location during vehicle pick-up
    • Other conditions may apply, please see the specific Rental Qualifications and Requirements for each country for full details
    • Hertz reserve the right to modify and/or cancel the offer without prior notice
  • Complimentary HERTZ Gold Plus Rewards membership – the First-Class in car rental service
    • To redeem this offer, go to www.happartners.com/visa or call the Hertz reservation Centre and please quote CDP#83181 during enrollment.
    • Minimum age for Hertz Gold membership is 21 years of age (exceptions apply).
    • Online enrollment applicable only to cardholders residing in Bangladesh, Bhutan, Brunei, Cambodia, China, Hong Kong, Federal Democratic Republic of Nepal, India, Indonesia, Lao PDR, Macau, Malaysia, Mongolia, Myanmar, Pakistan, Philippines, Singapore, South Korea, Sri Lanka, Taiwan, Thailand and Vietnam (22 countries).
    • Void where prohibited or restricted by law.
    • Any taxes are the sole responsibility of the cardholder.

For all offers, the following terms and conditions apply:

  • *Participating locations in Europe include Belgium, France, Germany, Italy, Luxembourg, Netherlands, Spain, Switzerland and United Kingdom
  • Participating locations in Asia include Brunei, Hong Kong, Korea, Malaysia, Pakistan, Philippines, Singapore and Thailand. Participating locations in Hong Kong are valid till 30 June 2014.
  • Offer is valid only when cardholders pay with the applicable Visa card indicated
  • Please quote CDP#83181 together with the respective PC to enjoy the offer. Offer is not guaranteed and based on availability at time of rental
  • Limited to one offer per rental
  • Reservations must be at least 24 hours prior to vehicle pickup in Australia, New Zealand, Europe*, USA and Canada but for Asia, reservations must be at least 48 hours prior to vehicle pickup
  • Blackout periods may apply.
  • Offer is valid on Hertz Affordable Rates (leisure retail rates) for self-drive rentals and applies to time and mileage charges only, not taxes, tax reimbursement, government surcharges or optional services, such as refueling.
  • Minimum rental age is 25 (exceptions apply)
  • Hertz standard rental qualifications, rental period and return restrictions apply.
  • Hertz reserve the right to modify and/or cancel the offer(s) without prior notice.
  • The offers under this promotion may not be combined with any other offer, discount, coupon or promotion.
  • Visa shall not be responsible or liable in any manner whatsoever for any deficiency or inadequacy of service rendered by Hertz or for any loss whatsoever of any nature suffered by any card holder.
  • Card holders shall not be entitled to compensation / benefits in any form whatsoever in lieu of any of the offers. Offers cannot be exchanged or redeemed for cash.
  • Card holders are not bound in any manner to participate in this offer. Any participation by the Visa Card holder shall be voluntary. By participating in or attempting to utilize any of the offers, the card holder irrevocably agrees to be bound by the terms and conditions herein.
  • Visa will use best efforts to ensure the offers are provided as described, but cardholders shall not make any claim or seek compensation against Visa, even in the event that any of the offers are not provided or provided as described (whether or not such non provision is due to fault, negligence on the part of Hertz or Visa).
  • Visa shall not be liable in any manner whatsoever or howsoever for any loss or damage or claims that may arise out of (a) usage or attempted usage of any of the offers, or of any services provided by Hertz, or (b) any refusal or failure on the part of Hertz to provide or honour any of the offers, or benefits or privileges given under the offers, for any reason whatsoever.
  • Visa reserves the absolute right to withdraw and / or alter any of the terms and conditions of any of the offers at any time without giving any notice.
  • Other restrictions may apply.

Reservations

  • For all offers, book online at www.happartners.com/visa. Please use discount number CDP# 83181 and the respective Promotion Coupon (PC) numbers at time of reservation to enjoy the privileges.

Cancellation and Charges

To cancel or change a reservation online, select "Rates & Reservations" in the navigation and then click on either "Cancel a Reservation" or "View/Modify a Reservation". Reservations can be modified, or cancelled online by providing a confirmation number and the last name referenced on the reservation.

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Terms and conditions: Matrix Offer
Offer:
Signature Credit Card: Free talk time worth INR 500
Platinum Credit Card: Free talk time worth INR 350

Process of redemption:
Simply call on +91 11 26800000 or email at info{}matrix.in to get a Matrix Mobile connection and Matrix representative will assist you with cost effective solutions as per your requirements.

Terms and Conditions

  • 1) The offer is valid till 31st December 2013.
  • Offer is applicable only on Visa Signature and Platinum Credit Card.
  • Payment for the purchase has to be made only by a Visa Signature and Platinum Credit card.
  • The discount cannot be clubbed with any existing offer.
  • The discount is adjusted against usage in the final bill.
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Safety Tips on your Credit Card

DO NOT

  • DO NOT leave your Credit Card unattended.
  • DO NOT disclose your ATM PIN/TPIN/NET BANKING PASSWORDS/OTP/CVV/VBV/MASTER SECURE PASSWORDS to anyone.
  • DO NOT seek help from strangers at the ATM even if offered voluntarily.
  • DO NOT hand over your Credit Card to any individual other than a merchant when making a purchase.
  • DO NOT handover your credit card to anyone claiming to be a representative of a Bank/VISA/Master Card or any organization.

DO

  • DO check the identity proof of the sales executive while applying for a card or loan or handing over your documents.
  • DO Check your application status after applying for any card or loan by calling the respective bank's helpline number
  • DO Pay attention to all alerts sent by the bank especially transaction alerts or address/mobile number change alert etc. Please inform the Bank immediately on any discrepancy.
  • DO Keep your Credit Card in the same place in your wallet/purse so that you notice it immediately if it is missing.
  • DO memorize your Personal Identification Number (PIN) and change it on a regular basis, destroy any physical documents of the PIN mailer.
  • DO Change your net banking passwords frequently.
  • DO Inform the Bank immediately, if there is any change in your mobile number, address etc. provided to the Bank.
  • DO ensure that the merchant processes the transaction on your credit card in your presence.
  • DO Verify that, on completion of the transaction, the Credit Card returned to you by the merchant, is yours.
  • DO check receipt of your monthly Credit Card statements. If you do not receive your Credit Card statement, contact our helpline number to check if the appropriate address is updated.
  • DO Keep the Bank's Helpline/Customer care number handy to enable immediate calling for any assistance/exigency.
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