SME Banking – A Different Approach and a Different Mindset

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The time is ripe for banks to step up their efforts to serve small and medium-sized enterprises (SMEs) in Indian markets. With innovations in technology, newer business models, increased thrust on encouraging SMEs and encouraging regulations, banks are overcoming traditional barriers and finding ways to partner with SMEs profitably. The banking solutions that work for…

Rising Customer Expectations And Diminishing Customer Loyalty – Key Influencer For Innovation

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Change is a – constant’s and changing dynamics in the banking landscape have brought forth the need for innovation. With new guidelines from RBI, the stage is set for competitive banking. The changing profile of a customer who has high expectations from his bank is keeping the banking industry anxious and eager to find right…

Banana Skin – Managing Operational Risk Events In Banks

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In the pure idiomatic sense, “Banana Skin” refers to something which causes or is likely to cause embarrassing problems and that is what we as banks face each and every day in the, dynamic, extremely complex, technologically advanced, compliance-centric and extremely customer-focused new age of banking. Essentially, as a financial institution we are in the…