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Press Release
RBI’s Official WhatsApp Channel: Get Verified Banking Information Instantly
Posted on Tuesday, April 22nd, 2025 | By IndusInd Bank
On April 12, 2025, the Reserve Bank of India (RBI) introduced its official WhatsApp channel as part of its ‘RBI Kehta Hai’ public awareness initiative. This move aims to disseminate verified and timely information on banking, digital safety, and financial literacy directly to users, especially those in remote or less connected areas.
Why RBI Launched a WhatsApp Channel
The RBI’s decision to utilize WhatsApp stems from the platform’s widespread use across India. By leveraging this popular messaging app, the RBI intends to combat misinformation and financial fraud by providing accurate information directly to the public. This initiative is particularly crucial in an era where fake news and scams proliferate on social media platforms.
How to Access the RBI WhatsApp Channel
To join the RBI’s WhatsApp channel, users can scan the QR code available on RBI official website.
Alternatively, they can search for the RBI channel within the WhatsApp app and subscribe to receive updates. This channel will deliver information on various topics, including banking regulations, digital payment safety, and financial education.
Emphasis on Digital Hygiene and Safety
The launch of the WhatsApp channel aligns with the RBI’s ongoing efforts to promote digital hygiene and protect consumers from financial fraud. The public is advised to:
- Never share confidential banking information such as usernames, passwords, card details, CVV, and OTPs with anyone, including family and friends.
- Be cautious while sharing personal information, especially in cases where there’s urgency or they’re offered unrealistic attractive deals.
- Avoid clicking on unknown or unverified links received via SMS, email, or messaging apps.
- Download applications only from trusted sources and verify the app’s publisher and user ratings before installation.
- Use virtual keyboards on public devices and regularly update passwords to enhance security.
These recommendations are part of the RBI’s broader strategy to educate consumers about the risks associated with digital transactions and the importance of maintaining good cyber hygiene.
Also Read – RBI Cuts Repo Rate to 6%: What It Could Mean for You and the Economy
Addressing QR Code-Based Frauds
The RBI’s initiative also addresses the rising concern of QR code-based frauds. In recent years, there has been a significant increase in such incidents, with fraudsters tricking users into scanning malicious QR codes to steal money or personal information. To mitigate this risk, the RBI advises users to:
- Scan QR codes only from trusted sources.
- Use QR code scanner apps that display the embedded link before proceeding.
- Install reliable security software on devices to detect potential threats.
In case of suspected fraud, users should immediately contact their bank, change online banking credentials, and report the incident to the local police or the national cybercrime portal.
To Sum Up
The RBI’s launch of its official WhatsApp channel represents a significant step towards enhancing financial literacy and digital safety among Indian consumers. By providing timely and verified information directly through a widely used platform, the RBI aims to empower users to make informed financial decisions and protect themselves from fraud. This initiative underscores the importance of continuous public awareness and education in fostering a secure and trustworthy banking environment.
