What to do When You Receive an Incorrect Credit Card Bill?

Posted on Wednesday, June 19th, 2024 | By IndusInd Bank

Receiving an incorrect credit card bill can be stressful. You may notice a transaction you had not carried out or a charge you did not make. It impacts the amount you owe to the bank. Hence, it is crucial to correct the mistake by flagging any incorrect credit card transaction shown in the bill immediately.

This article will guide you through the steps to take if you receive an incorrect credit card bill.

What to do in Case of an Incorrect Credit Card Bill?

Here are the steps to follow in such a situation:

1. Review Your Current and Previous Credit Card Statements

The first step is to understand the error in detail. So, review your current credit card statement closely, focusing on the charges and fees. Compare the starting balance of the current statement with the previous one. Be alert for anything unfamiliar, such as an add-on or a service.

2. Reach Out to the Customer Service

Once sure that there is an error, reach out to customer care and explain the issue in detail. Depending on the issue, the representative may inform you of the next steps you need to take, if any, to resolve the credit card dispute.

Also, note down call details, such as a complaint ID or number, for future reference. 

3. Raise an Official Complaint

To submit a complaint, you can refer to your bank’s grievance redressal process. You can seek an online dispute resolution by providing the bank with the necessary details or visiting a branch.

Many banks follow a separate process for unauthorised debit and credit card transactions. If your bill has a similar problem, you can seek a resolution via this process.

4. Escalate to a Higher Representative

Banks have a multi-level grievance redressal procedure. So, if your complaint or query has not been resolved even after following the steps shared above, you can escalate the issue to a higher authority.

You can disputethe credit card transaction or charges by writing to the head of customer care of the bank. In case the customer care head is unable to resolve the issue, you can write to a senior authority, such as the bank’s Principal Nodal Officer. 

In both cases, it is crucial to provide the complaint ID/number for reference and describe the inaccuracy in the credit card bill in detail.

5. Approach the Banking Ombudsman

You can contact the Banking Ombudsman’s office if the credit card dispute remains unresolved within a stipulated time frame. Contact details and the address of the concerned Ombudsman officer are available on the bank’s website. 

You can also approach the appellate authority if not satisfied with the Banking Ombudsman’s decision. 

While you take the above steps, keep the following points in mind:

1. Keep a record of all communications. You can also write a letter or email the concerned representatives to ensure you have written correspondence. 

2. Before taking the dispute further, inquire whether you need to clear the credit card bill payments for the undisputed transactions. If it is necessary, clear such payments on time.

3. Note the complaint time limits that the Reserve Bank of India (RBI) has set for customers and abide by them. 

Also Read: Credit Card Transaction Failed- Money Debited? Here’s What to Do

Conclusion

Receiving an incorrect credit card bill can be worrying, but by following the above steps, you can seek an effective resolution. It is crucial to be aware of your rights as a consumer and take proactive measures to protect your financial health.

While an incorrect credit card bill can be unfortunate, it is crucial to remember that credit cards can offer many benefits. Research thoroughly and choose a reliable banking partner like the IndusInd Bank for a safe and seamless banking experience. 

Apply Now for an IndusInd Bank Credit Card today to take better control of your finances!

Disclaimer:

The information provided in this article is generic and for informational purposes only. It is not a substitute for specific advice in your circumstances. Hence, you are advised to consult your financial advisor before making any financial decision. IndusInd Bank Limited (IBL) does not influence the views of the author in any way. IBL and the author shall not be responsible for any direct/indirect loss or liability incurred by the reader for making any financial decisions based on the contents and information.