Privacy Policy

We value your privacy as if it were our own.

The law gives you certain privacy rights. Indusind Bank gives you more.
We Indusind Bank are committed to protecting your privacy during your visits, using this website, availing the products and services vide the online applications, we recognise our responsibility to keep the information you provide to us confidential at all times.
We protect your personal information on the Internet to an equivalent high standard to that you experience through any other channels through which we may interact with you, such as our branches, cash machines or on the telephone.

The Features of the Policy:

All Information collected shall only be used to provide the Customer with the best possible services.
The Customer Account Information shall not be shared with any external organisation unless the same is necessary to enable IndusInd Bank to provide you services or to enable the compilation of a transaction, credit reporting, or the same is necessary or required pursuant to applicable banking norms or pursuant to the terms and conditions applicable to such Information as agreed to with IndusInd Bank. Needless to add, confidentiality norms as applicable to banks shall be adhered to.

Keeping financial information secure is one of our most important responsibilities. We maintain physical, electronic and procedural safeguards to protect Customer Information. Employees are authorized to access Customer Information for business purposes only. Our employees are bound by a code of ethics that requires confidential treatment of Customer Information and are subject to disciplinary action if they fail to follow this code.

IndusInd Bank may also share Information to provide you with superior services and a range of offers and services available to you. If you desire IndusInd Bank to limit such sharing whereby you would not like to be informed of offers available you may contact us at reachus@indusind.com .

The information we hold about you is confidential. We will only disclose it outside the IndusInd Bank when:

  • you give us your consent;
  • it is needed by certain reputable third parties involved in running accounts and/or providing services for you (for example, credit reference agencies who do credit checks for us);
  • in order to obtain professional advice;
  • we or others need to investigate or prevent crime (e.g. to fraud prevention agencies);
  • the law permits or requires it, or any regulatory or governmental body requests or requires it, even without your consent, or;
  • there is a duty to the public to reveal the information;

We may monitor, record, store and use any telephone, email or other electronic communications with you for training purposes, so that we can check any instructions given to us and to improve the quality of our customer service. We will monitor network traffic from time to time for the purposes of backup and problem solving and in order to ensure that you are not misusing any of the services provided to you.
At IndusInd Bank, we value your relationship and will at all times strive to ensure your privacy.

Changes to Privacy Policy
Please note that this policy will be reviewed, and may change, from time to time. The revised policy will be posted to this page so that you are always aware of the information we collect, how we use it and under what circumstances we disclose it.

Decision Making
Any decision made by us in relation to the services provided to you shall be final.

Customer Care
If you feel your privacy has been breached by us, then please write to:
INDUSIND BANK LTD.
701/801, Solitaire Corporate Park,
167, Guru Hargovindji Marg,
Andheri (E),
Mumbai 400 093

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