Rising Customer Expectations And Diminishing Customer Loyalty – Key Influencer For Innovation
Posted on Thursday, November 19th, 2015 |
![Rising Customer Expectations And Diminishing Customer Loyalty](https://www.indusind.com/iblogs/wp-content/uploads/10B-3.jpg)
Change is a – constant’s and changing dynamics in the banking landscape have brought forth the need for innovation. With new guidelines from RBI, the stage is set for competitive banking. The changing profile of a customer who has high expectations from his bank is keeping the banking industry anxious and eager to find right…
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