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Sumant Kathpalia

Rising Customer Expectations And Diminishing Customer Loyalty – Key Influencer For Innovation

Posted on Thursday, November 19th, 2015 | By Mr. Sumant Kathpalia

Rising Customer Expectations And Diminishing Customer Loyalty

Change is a – constant’s and changing dynamics in the banking landscape have brought forth the need for innovation. With new guidelines from RBI, the stage is set for competitive banking. The changing profile of a customer who has high expectations from his bank is keeping the banking industry anxious and eager to find right…

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Tags : Banana Skin , customer loyalty programs , Iblogs , IndusInd Bank , Linkedin , loyalty programs , Sumant Kathpalia

Mr. Sumant Kathpalia

Posted on Monday, June 8th, 2015 | By

Chartered Accountant Sumant Kathpalia

Sumant Kathpalia is a career banker with years of rich experience in large multi-national banks such as Citibank, Bank of America and ABN AMRO prior to joining IndusInd Bank. Sumant has successfully led several leadership roles over his career spanning 30 years with focus on driving business growth and innovation. At IndusInd Bank, Sumant Kathpalia…

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Tags : Sumant Kathpalia

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