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FASTag-Related Challenges Faced By People in India
Posted on Monday, September 6th, 2021 | By IndusInd Bank
With heavy-duty traffic habitually on the menu for Indian drivers, snaking queues at toll plazas is always an additional headache, not to mention a waste of time as well.
To curb this problem, the Government has introduced FASTag – an RFID-powered tag – to make the toll plaza experience a less cumbersome affair. All you need to do is stick the tag onto your windscreen, drive through the toll booth, and you’re done! The scanner installed at the plaza will detect the tag and automatically deduct the toll fee from your bank account. Sounds convenient, right?
With that said, the system is relatively new and hence prone to some errors and setbacks. Therefore, it’s best to be aware of the challenges you can face when you use FASTag. Here are some of the common ones.
Stolen, Lost, or Damaged Tags
Since the card is affixed to your windscreen, it can be easily misplaced, damaged or stolen. This is a common challenge faced by a lot of FASTag users. If this happens to be the case with your IndusInd Bank-issued tag, lodge a complaint immediately regarding the missing tag. It’s best to do this as soon as possible, as someone might misuse your lost or stolen tag.
On the other hand, if your tag is damaged in any way, just return it to us, and we’ll issue you a fresh one.
Double-Deduction
It’s possible for the toll fee to be deducted twice from your account. Mostly, this happens due to a technical glitch.
If you face such an issue with an IndusInd Bank-issued FASTag, just reach out to us through our customer care or apply for double-deduction reimbursement through our customer portal. It’s best that you inform us within 15 days of the transaction irregularity, as after that, our system will deem the relevant transaction error-free.
Possible Technical Glitches
Another major issue faced by FASTag users is that the tag stops working. In such cases, the RFID scanner might not detect your tag. As a result, you may have to pay using cash. However, if the scanner in the toll plaza isn’t working, you get a free trip.
Blacklisted FASTag
If you fail to maintain adequate balance in your FASTag wallet, your account will be blacklisted. If you pass through a toll with a blacklisted tag, your transaction will be declined, and you’ll have to pay by cash. Therefore, always ensure that your account has sufficient balance so that you can travel worry-free.
To Sum Up
With all that said, the benefits of using FASTag far outweigh the challenges. For starters, you don’t have to fend for change, nor do you have to wait in long lines. Plus, you can also recharge it digitally without any hassles. The best part? Once you get the tag issued, it’s valid for five years!
So, what are you waiting for? Apply for FASTag online with IndusInd Bank today, and travel effortlessly through 700+ toll plazas across India! With us, you get an easy recharge process, SMS alerts on every toll transaction, and the ability to cruise through toll plazas without any halts.
Click here to get an IndusInd Bank-issued FASTag now!
Disclaimer: The information provided in this article is generic in nature and for informational purposes only. It is not a substitute for specific advice in your own circumstances. Hence, you are advised to consult your financial advisor before making any financial decision. IndusInd Bank Limited (IBL) does not influence the views of the author in any way. IBL and the author shall not be responsible for any direct/indirect loss or liability incurred by the reader for taking any financial decisions based on the contents and information.
