Talk to IndusInd Bank Staff on Video with the Video Branch

Posted on Thursday, September 10th, 2020 | By IndusInd Bank

Just when you thought that mobile banking is as good as it gets, IndusInd Bank launches another innovative service offering superior ease and convenience – IndusInd Bank Video Branch. This customer-centric initiative allows you to schedule a video conference call with the bank staff, instead of spending several minutes trying to reach an executive on a phone call. Read on to know more about these video banking services.

What is IndusInd Bank’s Video Branch?

Time is the currency of our times, a treasure we cannot afford to squander away. IndusInd Bank understands this well enough and offers video banking services to help you save time each day. The IndusInd Bank Video Branch service allows customers to schedule video calls with the branch and relationship managers or connect with the central Video Branch instantly. This means you can schedule your interactions with the bank at your convenience, using either your phone or laptop.

Part of IndusInd Bank’s Responsive Innovation set of offerings, this facility allows customers to conduct some transactions – NEFT, RTGS, FD booking – through a video chat with a contact centre executive or with the branch manager.

Here’s why it is time to switch to IndusInd Bank’s Video Branch services.

Easy to Use

Gone are the days when you had to plan your entire day around a trip to the bank. Through video banking, you can manage all your banking transactions and resolve your queries from the comfort of your home. The Video Branch service is available to all existing customers of IndusInd Bank. You can start a face-to-face interaction with a bank representative by simply downloading the Video Branch app from Google Play Store or Apple App Store or by logging onto IndusInd Bank’s website www.indusind.com.

Available 24*7

IndusInd Bank’s Video Branch service is available 24*7, allowing you to interact face-to-face with a bank executive using your desktop, tablet or smart phone. The bank’s customers can perform all transactions they previously conducted at the bank branch from the comfort of their home using the Video Branch app.

Versatile Banking Solutions

The Video Branch service allows you to conduct a number of activities with ease. Even if you have a simple query, you can use the app todirectly talk to the bank staff. Video banking can take care of several issues without requiring you to step into a bank branch.

Following is the complete list of IndusInd Bank’s video banking services –

• Aadhar card updation
• Cheque/card stop payment
• Disputes – ATM and POS
• IndusMobile registration, unlocking, and PIN reset
• Loyalty point redemption and queries
• Doorstep banking request
• OTP and VBV request
• Fund transfer
• Recurring deposits
• Demand Drafts
• Credit card bill payments
• Gold Loan part payment
• Personal Loan closure
• Schedule a call with your respective RM/BM
• Adhoc Statement vide Email/Post
• Debit Card activation
• Demat Holding statement
• Loan account information
• Re-issue of ATM/Debit card and its PIN to correspondence address
• Registration and activation of E-statements, Mobile Banking, and Internet Banking
• Request on duplicate internet banking passwords
• Request for Fixed Deposit email advice in duplicate
• Unlocking of IndusNet account
• Updating contact numbers and email ID
• Complaints and suggestions
• Request for Fixed Deposit
• Fixed Deposit pre-closure
• Re-KYC updation
• OD payment
• Sweep-out and Sweep-in facility
• PAN updation request

IndusInd Bank has always endeavoured to offer easy, convenient, and innovative services that make for a seamless banking experience. With the Video Branch service, we aim to embrace the future of banking – digitization. Get in touch with us today to learn more about our video banking services.

Disclaimer: The information provided in this article is generic in nature and for informational purposes only. It is not a substitute for specific advice in your own circumstances. Hence, you are advised to consult your financial advisor before making any financial decision. IndusInd Bank Limited (IBL) does not influence the views of the author in any way. IBL and the author shall not be responsible for any direct/indirect loss or liability incurred by the reader for taking any financial decisions based on the contents and information.