Making Your Banking Experience Safer & Secure

MAKING YOUR

BANKING EXPERIENCE

MORE SAFE & SECURE.

At Induslnd Bank, offering safe and secure banking experiences for all our customers is the top most priority. That's why we have already implemented the 256-bit Secure Socket Layer (SSL) technology to safeguard you and your information online. We have also set up a host of internal control measures and processes to secure your Debit and Credit Card. But with that being said, we list here a few precautions which you could take to bank in greater safety.

begin now

MAKING YOUR

DEBIT & CREDIT CARDS

MORE SAFE & SECURE.

begin now

MAKING YOUR

ONLINE BANKING

MORE SAFE & SECURE.

begin now

MAKING YOUR

MOBILE BANKING

MORE SAFE & SECURE.

begin now

GUARD YOUR

DEBIT & CREDIT CARD

Do's

Pay attention to the alerts sent by the bank, such as transaction alerts, address / mobile number changes, etc. and inform the Bank in case of discrepancies.
Inform the bank immediately in case of changes to the address or mobile number provided to the Bank.
Memorise your Personal Identification Number (PIN), change it regularly, and destroy any physical documents with the PIN number
Verify that the Credit/Debit Card returned to you after a transaction at a merchant outlet, is yours
Insist on swiping your Credit/Debit Card in your presence, at a merchant outlet

Check the transaction notification message after the transaction, to verify the amount
Ensure that the Credit/Debit Card PIN is not visible to others while entering it at POS machines and ATMs
Contact the Bank immediately on losing your Credit/Debit Card or if you have mistakenly shared your details with anyone
Keep the Bank’s Customer Care number handy, so that you can call immediately in cases like needing assistance/emergency/loss of card/disputed transactions
Beware of spurious messages/calls/ emails and never respond to any such communication with your details

DON'TS

Do not hand over your Credit/Debit Card to anyone, even if they claim to be a representative from IndusInd Bank.
Do not disclose your PIN / OTP / CVV / VBV / MASTER SECURE PASSWORDS to anyone. The Bank or any other government institution will not ask for this information

Do not access your Card/ Account using unsecure Wi-Fi networks or shop online on such networks, in public places
Do not seek help from strangers at an ATM, even if they offer to help voluntarily

BANKING

SECURELY ONLINE

Use the Virtual Keypad to enter your Login Password and Debit Card PIN
Change your Login Password and Transaction Password on your first login
Change your Password frequently or at least once a month, using the Change Password option
Destroy the Password after memorizing it, do not write it down or store it anywhere
Don't disclose your Password to anyone; it is personal and confidential
Choose Passwords that are difficult for others to guess. Do not select an easy-to-guess Password, like date of birth, telephone number or sequential numbers such as 111111, 12356, etc.
Use both letters and numbers and a combination of lower case and capital letters in your Passwords
Always log out of our Net Banking platforms - IndusNet, IndusDirect, Connect Online, Indus Speed Remit and Indus Collect after using the service or when you are going to be away from your PC. For security reasons, your login sessions will be terminated if your browser is left idle for a while

Always remember to close the browser application after logging out
Avoid accessing Net Banking through computers installed in public/open areas
If you are not familiar with making online transactions, you may refrain from doing so. Or seek the Bank's guidance in this regard
We shall not be responsible for wrong transactions or disclosure of details by you. Viewing and transacting options online are different. Please exercise your option diligently
Kindly have necessary security related tools (eg. Anti-Virus/Firewall) in place on your business servers, devices and associated infrastructure
Payment processing using APIs provided by us should be done through secured and authorized devices, personnel, servers and associated infrastructure

Security Questions

SECURING

BANKING ON THE MOVE

Download IndusInd Bank’s Mobile Banking App (including IndusDirect Corporate Mobile Banking App) from Google Play Store/ Apple App Store only
Before downloading, confirm that the app has been developed by IndusInd Bank Ltd.
Avoid installing apps that ask for more permissions than necessary
Install and use a reputed AntiVirus as well as a Mobile Protection App on your mobile

Do not root or jail-break the device. It discards all the security controls on your device
Use a screen inactivity lock in conjunction with a pass code / pattern / fingerprint / face recognition unlock
Do not store passwords or any other sensitive information on your mobile
Avoid clicking on the links received via social media, without verifying the source

Mobile Security Tips

STAYING AWAY FROM

SUSPICIOUS COMMUNICATION

EMAILS

Please beware of suspicious emails that invite you into revealing sensitive information, such as Login ID, Passwords, and other confidential account information
Such emails may also lead you to a fake website that looks very similar to the Bank's genuine website, or could request you to update your banking information
The Bank does not issue such emails and you are advised to ignore them, and not respond to any requests for personal information
Please report such suspicious emails immediately to report.phishing@indusind.com
Watch out for scam emails. They may invite you into downloading a virus or clicking through to a fraudulent website in order to elicit confidential information
Make sure that the websites you transact on, have privacy and security statements and review them carefully
Verify that the website address (URL) is www.indusind.com, or type the URL yourself

Do not log into IndusNet, IndusDirect, Connect Online, Indus Speed Remit and IndusCollect through hyperlinks embedded in the emails or on third party websites
Do not reply to any email that requests your personal information. Do not disclose your Passwords
Do not open an email with an attachment, in case you suspect the sender
Look for the padlock symbol at the bottom right of a web page to ensure that the site is running in secure mode before you enter sensitive information
Do not keep computers online when not in use. Either shut them off or physically disconnect them from your internet connection
Immediately report any irregularities
Keep your Personal Computer updated by downloading security patches and also update your anti-virus & firewall software on a regular basis
Do crosscheck your last login information regularly to monitor your sessions

phone calls / SMS

Fraudsters may ask for your details through a phone call or a text message
You may also be requested to call a particular number, and to reveal or key in confidential details on an interactive voice response system, under the pretext of verifying your Credit Card information.
Do not respond to messages asking you for confidential information

Do not call any given or unknown numbers, it may be a phishing
Contact the Bank immediately in case you receive such messages or phone calls that look suspicious and fishy

STAY SAFE FROM DOMAIN FRAUD

The first step to avoiding domain fraud is to understand the scam. Domain fraud is the process of creating and using unethical domain names of reputed brands to redirect users or businesses to make financial transactions. Cybercriminals impersonate trusted brand names to launch some of the following attacks:

Wire transfer fraud
Phishing

Counterfeit good sales
Session stealing

THINGS WE WILL

NEVER ASK FOR

PIN (Personal Identification Number)
OTP (One-time Password)
CVV (Card Verification Value)

Card Expiry Date
Your Net Banking/Mobile Banking Login ID,Transaction Password, OTP or MPIN (for Mobile Banking)

Make Digital Payments

Safe and Seamless

Do's

Be alert to fraudulent calls (Vishing) that ask you to download third-party apps or share confidential information (disconnect such calls immediately)
In case you have already downloaded any remote access app and it is no longer required, uninstall it immediately
Enable app-lock on your payments or mobile banking-related apps
Report any suspicious activity at your nearest bank branch/authorised customer care number only

Validate Transaction Type before transacting through UPI, there is one standard rule – No PIN required for receiving money through UPI
Beware of Fraudulent/counterfeit applications while transacting through UPI, prefer using trusted applications for UPI transactions
Keep your details updated with your Bank
Alert your bank immediately in case you experience any unusual transaction

DON'TS

Never share your UPI PIN, CVV & OTP with anyone over Call/SMS/Email even if claiming to be from the Bank
Never store Banking passwords in your mobile handset
Be cautious of money requests from unknown senders as accepting an UPI money request is a debit to your account. Only accept requests from known senders and verified merchants

Do not forward any unsolicited SMS received on a request of the so-called Bank representative
Never give permissions / access to unknown apps
Never open untrusted SMS / Emails with links redirecting to UPI payment

Click here to Learn
How to reduce UPI Payment declines

To know more about general Information Security best practices, please visit here.

Be aware of the mechanisms used by Fraudsters to steal your money. Follow simple steps to protect yourself from them. Click here.