Fraud Detection & Prevention Guidelines

Indusind Bank is pleased to launch a customer service initiative on fraud awareness 

We take great care to protect our customers from any type of frauds which may occur during the course of a banking transaction resulting into wrongful gain to any unauthorised person by way of concealment of facts or otherwise.

We request our customers to do the proper due diligence while doing any Banking transactions/ interacting with the Bank's authorised representatives.

• Verify the authenticity of the Bank Executive visiting you for Account Opening, Service Request, Document collection or to collect any outstanding dues. Always check their Identity Card issued by the Bank. In case, the Executive is unable to display the same, please do not handover any documents including your KYC documents and money to the Executive.
• Do not pay any amount without taking proper receipt/s from the authorised Executive.
• Check the mode of payment in the receipts issued.
• Always keep a photocopy of the electronic receipt/s for future reference.
• To prevent misuse, please fill all the details on the cheque and sign it yourself with your own pen before handing over the cheque to the authorised Executive. Do not handover any blank cheque to the Executive or any person.
• Check the details filled on the receipts and strike out whichever is not applicable.
• Do not sign on any physical blank documents, forms and receipt/s provided by the authorised Executive.
• Always check whether the deposited money is updated in your loan/ card account or not. In case it is not updated, inform the Indusind Bank Customer Care/ visit the nearest branch within 15 days.
• Never share your Card Number, CVV, PIN, expiry date, OTP, Internet Banking User ID, Password or URN with anyone, even if the caller claims to be a Bank employee. Sharing these details can lead to unauthorised access to your account. Your Bank will not ask for such details.
• Always check the URL of the websites while making the payment through online mode i.e. RTGS/ NEFT/ Click to pay, etc. Also, the websites should ideally start with 'https:' ('s' stands for security).
• Update your address/mobile number in the Bank account for quick communication/SMS alerts etc.
• Confine your discussions on your Banking transactions only among related and trusted people, in closed doors.
• Do not open/ reply to any unknown e-mail from unauthorised persons.

The above list is indicative and not exhaustive. For any clarification or more information on Fraud Prevention, do read the enclosed Fraud Awareness Booklet. It will familiarize you with various types of frauds, the modus operandi and how you can exercise due caution to protect yourself from financial frauds and scams. Please visit the nearest Indusind Bank branch or connect to our Contact Centre.

Click here to View/download/share Fraud Awareness Booklet with your family and friends today.