FAQs for Value Added Services
 

• What is the Senior citizen Value Added Service (VAS) package??

  VAS or Value Added Service package has a host of added benefits given to our Indus Grandé Care or Indus Care program. Under the VAS package, customer is eligible to get the following benefits:

  • boAt Smart Watch for activities and fitness tracking

  • Medibuddy vHealth Membership

  • Wellness Cover Package by Emoha Eldercare

• How do I become eligible for VAS benefits?

  Medibuddy vHealth Membership	Fitness Monitoring Smart Watch by boat	Wellness Cover Package by Emoha Eldercare
  Every account opened / upgraded to Care Savings account will receive the MediBuddy vHealth Membership as a Welcome Offer.	Eligibility Criteria for the above mentioned Value Added Services- Debit Card Activation - Transact using your Indus Care Debit Card Online or at a POS outlet or Mobile Banking Activation – Login and do a Debit Transaction or Net Banking Activation – Login and do a Debit Transaction or UPI Transaction – Perform a UPI transaction at your nearest merchant store Customer will be eligible for above VAS benefits on completing one of the above mentioned activation criteria within 90 days from the date of account opening or account upgrade date to the defined eligible account variant

• How will I receive the Senior Citizen VAS Package?

  Subject to fulfillment of Eligibility Criteria’s (as mentioned above), boAt Smart Watch will be delivered to the customer’s bank registered communication address.

  For remaining two VAS, IndusInd Bank will send the voucher codes along with redemption link on Customer’s bank registered mobile no (through SMS) & Email id.

  Since the nature & consumption for these 3 VAS Services is through Digital Medium, in case customer has not updated correct Email ID & Mobile Number in his/her IndusInd Bank account, he will not receive voucher codes to redeem the VAS services

• Is Senior Citizen VAS Package available to Primary Account holder only or second/third holder as well?

  The Care Senior Package can be availed by Customers aged 55 Years & above to both Primary & add on accounts (add on customer needs to be aged 55 years and above).

  However, Package can only be availed by primary account holder only & not by second/third holder in case of joint accounts.

• When Will I get these VAS Services?

  • The MediBuddy vHealth membership ID will be sent to the Customers Registered Email ID & Mobile Number (through SMS) by IndusInd Bank within 30 days of account opening / upgrade

  • boAt Smart Watch will be sent to the Customers Registered Communication Address with the bank within 90 days of doing any of the required transactions mentioned above.

  • The Emoha Wellness Package Voucher Code will be sent to the customers Registered Email ID & Mobile Number (through SMS) by IndusInd Bank within 90 days of doing any of the required transactions as mentioned earlier.

• How to avail /activate the MediBuddy VHealth Membership?

  Customer will receive the Membership ID for redeeming the MediBuddy vHealth Membership via Email & SMS on their registered Email ID & Mobile Number from IndusInd Bank along with a link to redeem the voucher. Customer will have to input the Voucher Code along with some details like name, mobile number, address, email id etc.

  Post which Customer will receive the Virtual Kit (Voucher Codes for OPDs/Pharmacy Discounts, Virtual Health Card) within 2 Working Days on their App & Email & the Physical Kit will be sent to customer within 10 Working Days on their address.

• What all hospitals can I visit under the Medibuddy vHealth membership?

  Click here to check the nearby hospitals covered under Medibuddy vHealth membership.

• How to avail /activate the Emoha Wellness Care Package?

  Customer post becoming eligible as per the criteria mentioned will receive the Voucher Code for redeeming the Emoha Membership via Email & SMS on their registered Email ID & Mobile Number from IndusInd Bank along with a link to redeem the voucher. Customer will have to input the Voucher Code along with some details like name, mobile number, address, email id etc.

  Post which Customer will receive a communication related to the plans and benefits within 2 working days.

• When I will receive the Boat Smart watch?

  Customer post becoming eligible as per the criteria mentioned will receive the watch through courier within 90 days at the customers communication address registered with the Bank.

• Will I get the Smart Watch at any other Address other than my Communication Address with the Bank?

  The boAt Smart Watch will be sent to the customer on their Communication address as registered with the Bank. If the Customer is not residing at the registered address, the watch will be returned to the Bank.

• I am not residing at the communication updated in my account, how do I get the boAt Smart Watch?

  Customer will have to visit their nearest IndusInd Bank Branch & get the Communication Address updated in the account. Post address update, watch will be dispatched to the same address.

• I have not received my boAt Smart Watch or Voucher Code for MediBuddy vHealth or Emoha Wellness package Membership what should I do?

  Customer can reach the below IndusInd Bank Contact Details in case of any query/complaint regarding the VAS Services.

  IndusInd Bank Customer Care Number – +91 22 4220 7777 / 1860 267 7777
  IndusInd Bank Customer Care Email ID – reachus@indusind.com
   

• What is the process of claiming boAt Smart Watch Warranty?

  Customer can register for the warrant using following steps:

  • Warranty Claim Portal
    The Claimant shall initiate the warranty claim process by visiting the Warranty Claim Portal on the boAt’s support page, accessible at the following URL: https://warranty.boat-lifestyle.com/service-center.

  • Selection of Purchase Platform:
    During the Complaint Registration process on the boAt’s website, the Claimant shall select "Corporate Gift" as the purchase platform from the options provided on the complaint registration form.

  • Specification of Corporate Name:
    The Claimant shall further specify the corporate name associated with the purchase by selecting "IndusInd" from the list of corporate names provided.

  • Entry of Serial Number:
    The Claimant shall input the accurate serial number of the Product for which the warranty claim is being made and submit all required details as part of the warranty claim process.

  • Verification and Confirmation:
    Upon successful submission of the warranty claim, the Claimant will receive confirmation via email and WhatsApp, indicating the status of the claim along with any further instructions. The confirmation will serve as an acknowledgment of the receipt of the warranty claim.

  • Modification:
    The Company (boat) reserves the right to modify or amend this policy at its sole discretion. Any changes shall be effective upon posting on Company's official website.
    By engaging in the warranty claim process, the Claimant acknowledges that they have read, understood, and agreed to the terms outlined in this Warranty Claim Process Policy.

  • Contact Information:
    For any queries or assistance related to the warranty claim process, the Claimant may contact Company's dedicated support email ID at corporatesupport@imaginemarketingindia.com and alternatively reach out to our customer support helpline - +9122-69181920

    Note – The service will be provided only through the door-to-door medium for corporate cases.  

• I have an issue specific to my IndusInd Bank account. How to reach out to customer support?

  Customer can reach out at following helpline:

  IndusInd Bank Customer Care Number – +91 22 4220 7777 / 1860 267 7777
  IndusInd Bank Customer Care Email ID – reachus@indusind.com

• My Medibuddy vhealth voucher is not working. What can I do now?

  For any issue or Complaint regarding your MediBuddy vHealth Membership you can write to customerservice@medibuddy.in or Call 1800 103 4466

• I have an issue with Wellness package by Emoha. Where do I raise my request?

  For any issue or Complaint regarding your Emoha Eldercare Membership you can write to feedback@emoha.com or Call +91-8048811647

• What are the features and benefits of Medibuddy and Emoha HealthCare Package?

  Please visit our website to go through the details of the Program and VAS package. You may also visit our partners’ website for further details.

  Click here for Medibuddy vHealth
  

  Click here for Emoha Wellness