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Grievance Redressal

  • Customers can contact Branch/Contact Centre to get their queries, feedback or complaints addressed. Please visit our reach us page for details.
  1. Personal
  2. Grievance Redressal - Complaint

If you have any questions or concerns about our services that require urgent intervention, you can get in touch with us in the following ways.

If the resolution provided at Level 1 does not meet your expectation, you can approach our Grievance Redressal Officer through any of our access channels mentioned below. Please share the previous complaint number while accessing these channels

For Banking & Cards

Mr. Dickson Baptista

Head - Customer Care

Opus Centre, 4th Floor, 47 Central Road, Opp. Tunga Paradise MIDC, Andheri - East, Mumbai-400 093

Call Us on 1860 267 7777

If the resolution provided at Level 2 does not meet your expectation, you can approach our Principal Nodal Officer through any of our access channels mentioned below. Please share the previous complaint number while accessing these channels

Ms. Dilnaz Sidhwa
Executive Vice President & Principal Nodal Officer
IndusInd Bank Ltd.
OPUS Center, 47, Central Road,
Opp. Tunga Paradise Hotel MIDC
Andheri (East), Mumbai 400093
Tel. No. (022) 6155 3705
Email ID: nodal.officer@indusind.com

Address: Centralised Receipt and Processing Centre (CRPC),
Reserve Bank of India, 4th Floor,
Sector 17, Chandigarh – 160017

Online Portal: https://cms.rbi.org.in

In case complainants have any queries on RB-IOS or desire information relating to their complaints lodged through the above methods, can reach the Contact Centre of RBI at toll-free 14448 (currently available from 9:30 am to 5:15 pm on working days) in Hindi, English and nine regional languages (Bengali, Gujarati, Kannada, Odia, Malayalam, Marathi, Punjabi, Tamil and Telugu).

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