T & Cs for Stay and Play Packages for IndusInd Bank Pioneer Private Primary Credit Card

1. Eligible cardholder denotes the person to whom the IndusInd Bank Pioneer Private Primary Credit Card has been issued for the below mentioned terms and conditions.
2. This offer of Stay and Play packages is provided by IndusInd Bank in conjunction with Apexlynx to its eligible cardholders.
3. Eligible cardholders may enjoy the Stay and Play packages available at various domestic and international locations.
4. The offer and the inclusions in the package will be as per the applicable Terms and Conditions as stipulated and mentioned in the package details and as per the itinerary finalised between the cardholder and Apexlynx. The final itinerary, inclusions, golf courses and hotels will be subject to change based on availability and season. 
5. All cardholders shall visit the online golf booking portal www.indusindgolf.apexlynx.net or call at the designated IndusInd Bank Golf Concierge line + 91-22-42320237 to check for the available packages and send in their inquiries. 
6. Cardholders shall clearly mention their requirements in the booking inquiry form submitted on the portal basis which Apexlynx will initiate to process the booking for Stay and Play package.
7. The entire cost for these packages including the service fee shall be borne by the cardholders themselves and shall be paid through Pioneer Private credit card. 
8. All payments made for the Stay and Play packages shall be paid through IndusInd Bank Pioneer Private credit card in INR. The exchange rates at the time of transaction will apply and any conversion charges will be borne by the cardholder only.
9. It will be the sole responsibility of the cardholder to comply with any other applicable regulatory provisions or operational Golf Program requirements to ensure timely payment as and when required.
10. Booking window: A Pioneer Private cardholder may send in their inquiry for Stay and Play package at least 10 days in advance unless specifically mentioned in the particular package details. A cardholder may submit their inquiries for a maximum of 6 months in advance. Short notice requests will not be processed.
11. Cancellation window: The cancellations terms will be governed as per the itinerary finalised between the cardholder and Apexlynx. Any cancellations / no shows will attract penalty as per the final agreed terms. No refunds will be available for cancellations not made within the stipulated cancellation terms
12. Golfers must have at least a valid (NHS) golf handicap or in lieu thereof at clubs/golf course where permissible, a certificate of golfing proficiency issued by a certified and approved golf instructor may be acceptable. All golfers must produce their handicap certificate upon request including as may be requested by Apexlynx prior to the requested day of play or the golf club on the date of play.
13. IndusInd Bank and/or Apexlynx will not be responsible or accountable to get a handicap certificate issued to the benefit of any cardholder from any golf club.
14. There will be no “rain check” i.e. no carry forward of credit for any golf round due to any inclement weather or for any other reason and there will be no refund made of any charges paid by the cardholder.
15. The responsibility to pair an individual golfer will solely be at the discretion of the golf club. Neither Apexlynx nor IndusInd Bank will have any control on the golfers the individual is paired with and whether the request will be fulfilled on time and in every instance.
16. Cardholders are not permitted to enter into any direct correspondence or communication with any golf club/travel agents/or any third party involved for any matters related to this special golf benefits offer.
17. A Cardholder must abide by all local club rules including COVID safety protocols, club rules, etiquette, playing and handicap restrictions at each golf club.
18. A Cardholder must abide by the golf club’s dress code. In general, golfers are not permitted to wear round neck shirts, sleeveless shirts/T-shirts/tops without collars, track pants/joggers, jeans, gym shorts, or sandals/heels/flip flops on the golf course.
19. It will be the responsibility of the cardholder to verify and report within time at the correct address and location of the respective golf clubs for the golf rounds
20. This Golf Program is valid only for inclusions as specified and finalised as per the itinerary finalised between the cardholder and Apexlynx. Cardholders and/or their Guest(s) may not have access to the other facilities not included explicitly in the confirmed package details. All consumables and any other extras as consumed/utilized at any golf course/connected golf learning facility are to be paid for directly by the cardholder(s) and their guest(s).
21. This is an offer exclusively provided to eligible cardholders. IndusInd Bank/Apexlynx reserve the right to deny and permanently withdraw the benefits of the offer to any cardholder found to indulge in impersonation or be in breach of any of the Terms and Conditions of the offer.
22. The golf benefits/golf bookings as a part of this offer are not applicable and cannot be availed of in conjunction with or as a part of any private event or any form of club or other tournament or for any group bookings.
23. Neither IndusInd Bank nor Apexlynx is responsible or liable in any way whatsoever for any loss or damage that may be suffered, or for any personal injury sustained to a customer directly or indirectly by use or non-use of the services availed of as a part of this offer, whether provided directly or provided by the golf club/driving range or golf coach, and neither IndusInd Bank nor Apexlynx will entertain any claim from any cardholder in connection with their participation or lack thereof in the program.
24. IndusInd Bank and Apexlynx do not underwrite or warrant the services performed by the golf courses/hotel accommodations/ any third parties involved and shall not have any liability for any deficiency, delay or imperfection in such services or for any loss or damage that may be suffered, or for any personal injury to a customer directly or indirectly by use or non-use of the services provided by them.
25. For any concerns or support, please write to indusindgolfbookings@apexlynx.net