KYC for Banking Customer - Resident Individual

As per the RBI Master circular “RBI/DBR/2015-16/18 Master Direction BR.AML.BC.No.81/14.01.001/2015-16 “updated as on May 29, 2019, issued by Reserve Bank of India (RBI) on KYC norms (Know Your Customer), it is mandatory for all banks to periodically update customer identification documents for accounts held by them.

Customers who are due for resubmission of KYC documents are required to submit the documents mentioned below.

List of documents

• Re-KYC Updation Form. Click here for the form: Periodic KYC Updation form
• Self-attested copy of Identify proof
• Self-attested copy of Residential address proof
• Recent passport size photograph
• FATCA/ CRS declaration: If there is a change in current residing country, along with Re-KYC form and documents with respect to FATCA/ CRS declaration is mandatory

List of Officially Valid Documents (OVD) acceptable as Identity & Residential address proof:

The customer may submit the documents through any of the following modes:

1. Internet Banking (Indus Net): Log in to Internet Banking at indusnet.indusind.com and submit online.
   Path: Indus Net > Service Requests > Update your KYC
   Not registered for Mobile Banking? The customer can register for Internet Banking instantly using his/her registered mobile number and debit card details. Click here
2. Mobile Banking (Indus Mobile): Log in to Indus Mobile App and submit.
   Path: Indus Mobile > Service requests > Update your KYC
   Not registered for Mobile Banking? The customer can register for Mobile Banking instantly by following below steps:
   • Download Indus Mobile app from play store / app store
   • Register for Mobile Banking by using any of the below credentials
     1. Internet Banking Login and Password
     2. Using Debit Card (Card No., Pin, Expiry, CVV, DOB/PAN)
   • Set MPIN or swipe pattern to login
3. At Branch: Submit the documents in person to the nearest Indusind Bank branch.
4. Through E-Mail: The Customer may send the required documents through his/her registered email with the bank to the email id: reachus@indusind.com. Pioneer Customers can write to pioneer@indusind.com. Exclusive Customers can write to exclusive@indusind.com. Select Product Customers can write to select@indusind.com.
5. Courier / Post Channel: Customer directly sends (through post / courier) the self-attested copies of KYC documents to CPU office on the address below:
   IndusInd Bank Limited, PNA Square, Re-KYC Unit, Plot No. A4, Cross Road 'B', MIDC (Near MIDC Police Station), Andheri (E), Mumbai - 400 093

NOTE: If there are no change in your KYC details including your current Address as updated in the Bank Records and if Aadhar is updated in your Account with the Bank, you can also submit self – declaration with confirmation of no change in KYC details to complete your Periodic Re-KYC updation. Click here for Self – Declaration Format.

In case of joint accounts or accounts with multiple signatories, the Re-KYC completion has to be done and submitted for each individual holder.

In case you require any further information, you may write to us at reachus@indusind.com. Pioneer Customers may write to pioneer@indusind.com. Exclusive Customers may write to exclusive@indusind.com. Select Product Customers may write to select@indusind.com. You may also call our Contact Centre at 18602677777 for assistance.