Instructions for nominee / survivors / legal heir
Settlement of claim to the nominee or the legal heirs shall be subject to the following:
- Proper identification and establishing the identity of the survivor(s) / nominee(s)
- Production of death certificate issued by competent authority.
- There should not be any order from a competent court restraining the Bank from giving access to the locker of the deceased.
- In case nomination is available, contents of the locker shall be delivered to the nominee after proper identification of the nominee and subject to production of necessary documents.
- Where no nomination is available, settlement shall be made to the legal heirs as per Bank’s claim settlement policy.
- Make it clear to the survivor(s) / nominee(s) that access to articles in the locker / safe custody articles is given to them only as a trustee of the legal heirs of the deceased locker hirer i.e., such access given to them shall not affect the right or claim which any person may have against the survivor(s) / nominee(s) to whom the access is given.
- The bank shall obtain a separate statement from the nominee (claimant) or the person competent to receive articles on behalf of the minor, as the case may be, that all the contents in the locker or in the safe custody of the bank, as the case may be, are received and the locker is empty and they have no objection to allotment of the locker to any other customer as per norms.