FAQs for additional benefits under Care program
 

• What are the additional benefits of Care Savings Account Program?

  In addition to banking benefits, Care Savings Account Program customers receive the following benefits:

  • MediBuddy vHealth Membership as welcome offer

  • Care Smile Points

• How can I become eligible for Care additional benefits?

  MediBuddy vHealth Membership: Receive the membership voucher as a welcome gift within 90 days of successfully opening or upgrading your account.

  Care Smile Points: Earn up to 2,000 points on reaching a cumulative debit card spend milestone of Rs. 10,000 on e-commerce or POS transactions within 6 months from onboarding/upgrade.

• What are Care Smile Points?

  Care Smile Points are a one-time benefit offered to Care Savings Accounts Program customers. You can earn up to 2,000 Smile Points on achieving cumulative debit card spend milestones of ₹10,000* within 6 months from card issuance through e-commerce or POS transactions.

  *The benefit is tiered across two milestone spends criteria as mentioned below:

  • 1st Milestone: Earn 800 Smile Points by spending Rs. 5,000

  • 2nd Milestone: Earn an additional 1,200 accelerated Smile Points for the next Rs. 5,000 spends

• How do I redeem my Care Smile Points?

  Once you meet the debit card spend requirement, you will receive a notification with instructions to redeem your Care Smile Points.

  To check or redeem your Care Smile Points, visit our platform

• Will I earn Care Smile Points on every eligible transaction?

  Care Smile Points are awarded only upon meeting the specified milestone spend criteria within the 6-month period:

  • 800 Care Smile Points for the first ₹5,000 spent.

  • An additional 1,200 Care Smile Points for the next ₹5,000 spent.

  Once the 6-month period from account opening or upgrade lapses, no further Smile Points will be awarded. Only POS/ E-com spend transactions will be considered.

• Can I redeem my Care Smile Points partially?

  Yes, Care Smile points are available for use as soon as they are credited on achieving a milestone. Care Smile Points can be redeemed for a value lower or even higher than available points. Any balance amount can be paid with IndusInd Debit Card.
  

• What is the validity of Care Smile Points?

  Any unredeemed Care Smile Points will expire after one year from the date they are credited to your account. 

• How will I receive the Care additional benefits?

  a)Medibuddy vHealth- Upon meeting the eligibility criteria (outlined above), the MediBuddy vHealth voucher code will be sent to your bank-registered mobile number (via SMS) and email. These messages will include a redemption link for activation.

  b)Care Smile Points- Once you meet the debit card spend requirement, you will receive a notification with instructions to redeem your Care Smile Points. Click here to visit our platform to redeem your Care Smile points

  Note: Since these services are provided digitally, please ensure your correct email and mobile number are updated in your IndusInd Bank account. Otherwise, you may not receive the voucher code.

• Are additional benefits available only to Primary Account holder or to second/third holder as well?

  Both Primary and add-on account customers aged 60 years & above are eligible for Grande Care additional benefits (Medibuddy vHealth membership and Care Smile points).

  However, in joint accounts, only the primary account holder can avail these benefits.

• How do I activate the MediBuddy vHealth Membership?

  You will receive your Membership ID via email and SMS on your registered contact details, along with a link to redeem the voucher. To activate, enter the Voucher Code and provide personal details like name, mobile number, address, and email ID.
  After activation:

  • A virtual kit with voucher codes for OPD/pharmacy discounts and a virtual health card will be available within 2 working days on the app and via email.

  • A physical kit will be mailed to your address within 10 working days.

• Which hospitals can I visit under the Medibuddy vHealth membership?

  To find nearby hospitals covered under the Medibuddy vHealth membership, Click here. 

• I haven’t received the Voucher Code for MediBuddy vHealth / the confirmation of Care Smile Points credit. What should I do?

  For any queries or issues, please contact IndusInd Bank support:

  Customer Care Number: +91 22 4220 7777 / 1860 267 7777

  Email: induscare@indusind.com / reachus@indusind.com

• I have an issue with Care Smile Points redemption. How do I reach customer support?

  For assistance with Care Smile Points, reach out to:

  Customer Care Number: +91 22 4220 7777 / 1860 267 7777

  Email: induscare@indusind.com / reachus@indusind.com

• I have an issue with GyFTR voucher I received on redeeming my Care Smile Points. What should I do?

  For all your queries or issues related to GyFTR vouchers, raise a request at: https://www.gyftr.com/indusindshopplus/contact-us

• I haven’t received the Voucher Code for MediBuddy vHealth / the confirmation of Care Smile Points credit. What should I do?

  For any queries or issues, please contact IndusInd Bank support:

  Customer Care Number: +91 22 4220 7777 / 1860 267 7777

  · Email: induscare@indusind.com

• My Medibuddy vHealth voucher is not working. What should I do?

  For issues related to your MediBuddy vHealth Membership, please contact:

  • Email: customerservice@medibuddy.in

  • Phone: +91-9513881515

• What are the features and benefits of Medibuddy vHealth package?

  For detailed information about the package, visit our website for comprehensive details. You may additionally visit the Medibuddy vHealth page by clicking here.