Terms and Conditions for Value Added Services Package for Senior Citizen Customers (Aged 55 Years & above)

Introduction

IndusInd Bank Limited (the ‘Bank’) is offering a comprehensive fitness cover plan of Indian Health Organization (“MediBuddy vHealth”) as a welcome gift (“Welcome Gift”) and subject to the below eligibility criteria, value added services (“VAS”) to its senior citizen customers (“Customers”) aged 55 Years & above holding valid and active premium Indus Grandé Care savings account or Indus Care savings account (Savings Account) with the Bank (“Offer”).

Offer Period

This Offer is valid from 21st August, 2024 until the Offer is cancelled by the Bank.

Eligibility for Welcome Gift:

1. The Customer is required to open Indus Grandé Care savings account or Indus Care savings account with minimum initial deposit as per the account/program variant. For initial deposit requirement for Saving Account variant, please reach out to the Bank’s executive or nearest Bank branch.
2. The Customer is an individual and resident of India

Customer is required to be aged 55 years and above, for VAS:

1. Customised preventive fitness smartwatch by Imagine Marketing (“boAt”)
2. Wellness care package by Ignoxlabs Pvt ltd (“Emoha Eldercare”)

Eligibility for VAS

• The Customer is an individual and resident of India.
• Customer is required to be aged 55 years and above. In case of Joint Account, Primary Account Holder’s age will be considered for eligibility.
• Customer who has above mentioned Savings Account with the Bank and
• The Customer who perform any one of the following:
  
  • Activation of debit card provided on opening of the Savings Account and debit transaction (non-cash) of any value done online or on POS machine,
    
  • Mobile banking activation  –financial debit transaction,
    
  • Net banking activation financial debit transaction or 
    
  • UPI transaction - non cash debit transaction of any value using Indus Mobile App

Note: The above transaction requirements must be completed by the Customer within 90 (ninety) days from Savings Account opening date or Savings Account upgrade date.

Disqualification

• This Offer is not applicable for the Bank’s staff/employees.

Terms & Conditions for Welcome Gift- Medibuddy vHealth Membership Offer

• Once the Customer has opened a Savings Account with the Bank with an initial payment deposit requirement of the Bank, the eligible and qualified Customer will receive a communication from the Bank regarding complimentary annual Medibuddy vHealth membership on their email id and mobile number registered with the Bank. The Customer will be required to follow the instructions as provided by the Bank under the said communication regarding complimentary annual MediBuddy vHealth membership on their registered email id or mobile number for activation of the MediBuddy vHealth membership.
• One voucher of MediBuddy vHealth membership will be issued to the Customer per Savings Account. In case of joint Savings Account, MediBuddy vHealth membership voucher will be sent to primary Savings Account holder’s registered email id and mobile number.
• In case, the mobile number or email id of the Customer is not registered or registered mobile number/email id is not valid or in case of any technical issue, Bank will not be liable for non-receipt of SMS/email by the Customer.
• The Customer shall be deemed to have accepted these terms and conditions and terms and conditions of Bank pertaining to the Savings Account of the Bank - on accepting the Offer.
• The annual MediBuddy vHealth membership starts from the day the Customer activates his/her MediBuddy vHealth membership.
• In case of any issues related to the redemption of MediBuddy vHealth voucher code, please contact Medibuddy vHealth helpdesk on customerservice@medibuddy.in or 1800 103 4466 
  
• All MediBuddy vHealth membership terms and conditions (as mentioned in the T&Cs on the link https://www.vhealth.io/Terms are applicable to the Customers.
• MediBuddy vHealth membership voucher code will be sent to the Customer by the Bank within ninety (90) days of Savings Account opening with the Bank.
• The MediBuddy vHealth membership voucher code will be valid for sixty (60) days from date of receiving the same on the Customer’s registered email id and mobile number.

Terms & Conditions for VAS- Emoha Eldercare Membership Offer:

• Once the Customer has opened a Savings Account with the Bank and has met the eligibility criteria as defined above, eligible and qualified Customers will receive a communication regarding annual Emoha Eldercare membership on their email id and mobile number registered with the Bank.
  Customer will be required to follow the instructions as provided by the Bank under the said communication regarding annual Emoha Eldercare membership on their registered email id and mobile number for activation of Emoha Eldercare membership.
• One voucher of Emoha Eldercare membership will be issued to the Customer per Savings Account. In case of joint Savings Account,- Emoha Eldercare membership voucher will be sent to primary Savings Account holder’s registered Email ID.
• In case, the mobile number or email id of the Customer is not registered or registered mobile number/email id is not valid or in case of any technical issue, Bank will not be liable for non-receipt of SMS/email by the Customer.
• The Customer shall be deemed to have accepted these terms and conditions and the terms and conditions pertaining to Savings Account of the Bank--on accepting the Offer.
• The annual Emoha Eldercare membership starts from the day the Customer activates his/her Emoha Eldercare membership.
• In case of any issues related to the redemption of the voucher code, please contact Emoha Eldercare at feedback@emoha.com or +91-8048811647. The Bank shall not be liable and responsible for Emoha Eldercare membership, non-redemption of Emoha Eldercare membership code and any related issues.
• Emoha Eldercare reserves the right to terminate, modify and extend the timelines and features of the Emoha Eldercare membership, at any time, at its absolute discretion, for which the Bank will not be responsible and liable to the Customer.
• All Emoha Eldercare terms and conditions as mentioned in the T&Cs on the link https://emoha.com/terms-and-conditions are applicable to the Emoha Eldercare membership availed by the Customer under this Offer.
• In case of any issues related to the redemption of Emoha Eldercare membership voucher code, please contact Emoha Eldercare helpdesk on feedback@emoha.com or +91-8048811647
• Emoha Eldercare membership voucher code will be sent to the Customer by the Bank within ninety (90) days of Customer meeting the eligibility criteria as defined above.
• Emoha Eldercare membership voucher code will be valid for sixty (60) days from date of receiving the same on the Customer’s registered email id and mobile number.

Terms & Conditions for VAS- Preventive Fitness Smart Watch by boAt Offer

• Once the Customer has opened a Savings Account and has met the eligibility criteria as defined above, eligible and qualified Customers will receive a boAt smart watch on their communication address registered with the Bank.
• BoAt Smart watch will be sent to the Customer by the Bank within ninety (90) days of Customer meeting the eligibility criteria as defined above.
• The Customer will be required to follow the instructions as mentioned with the boAt smart watch box for setting up & usage of the said smart watch.
• One boAt smart watch will be issued per Savings Account .In case of joint Saving Account – boAt smart watch will be sent to the primary Savings Account holder.
• BoAt smart watch will be sent from the Bank to the Customers communication address registered with the Bank.
• If the Customer is not residing at their registered address as updated with the Bank, BoAt smart watch will be sent back to the Bank’s central processing unit.
  • The Customer in order to get the BoAt smart watch will have to first get his communication address with the Bank changed and registered through their nearest Bank branch and then request the branch to initiate the dispatch of the BoAt smart watch on the updated registered communication address.
• In case of any issues related to the BoAt smart watch, please contact boAt dedicated support email ID at corporatesupport@imaginemarketingindia.com and alternatively reach out to the customer support helpline - +9122-69181920.
• The Customer shall be deemed to have accepted these terms and conditions and terms and conditions of the Savings Account of the Bank on accepting the Offer.
  boAT smartwatch warranty claim process:
  • Warranty Claim Portal:
    The Customer shall initiate the warranty claim process by visiting the warranty claim portal on the boAt support page, accessible at the following URL: https://warranty.Imagine Marketing-lifestyle.com/service-center.
  • Selection of Purchase Platform:
    During the complaint registration process on the boAt website, the Customer shall select "Corporate Gift" as the purchase platform from the options provided on the complaint registration form.
  • Specification of Corporate Name:
    The Customer shall further specify the corporate name associated with the purchase by selecting "IndusInd" from the list of corporate names provided.
  • Entry of Serial Number:
    The Customer shall input the accurate serial number of the boAt smart watch  for which the warranty claim is being made and submit all required details as part of the warranty claim process.
  • Verification and Confirmation:
    Upon successful submission of the warranty claim, the Customer will receive confirmation via email id and WhatsApp that the Customer enters while processing the warranty claim process, indicating the status of the claim along with any further instructions. The confirmation will serve as an acknowledgment of the receipt of the warranty claim.
  • Modification:
    The Company reserves the right to modify or amend this policy at its sole discretion. Any changes shall be effective upon posting on boAt official website.
    By engaging in the warranty claim process, the Customer acknowledges that they have read, understood, and agreed to the terms outlined in this warranty claim process policy.
  • Point of Contact Information:
    For any queries or assistance related to the warranty claim process, the Customer may contact boAt’s dedicated support email ID at corporatesupport@imaginemarketingindia.com and alternatively reach out to the Bank’s customer support helpline - +9122-69181920
    

Note – The service of picking up the boAt smart watch under warranty claim process will be provided by boAt.

General Terms & Conditions of the Offer:

• For terms & condition related to the Bank’s Savings Account, please visit the below link:
  Saving Account: https://www.indusind.com/content/dam/indusind-corporate/Other/Savings-Accounts-ver2.pdf
• To avail VAS, the Customers will be redirected to a third party webpage/application, which does not come under the purview of the Bank. The Bank has no control over any information/data shared by the Customers with such third party/ies and further usage of the same by third party/ies.
• This Offer cannot be clubbed with any other offer already running on website or exchanged against cash or partially redeemed.
• The participation of the Customer in this Offer is voluntary and hereby consent to avail the Offer provided by the Bank through third party service provider(s). Customer hereby agree and declare that Customer has read relevant terms and conditions of the third party product/services and shall not hold the Bank liable for any loss/damage caused to the Customer by availing such third party product and services or for any defect/deficiency in in it.
• The Offer is non-transferable, non-negotiable and cannot be encashed.
• The Offer is applicable to the Customer to whom the Bank’s SMS/mailer is addressed.
• Bank shall neither be responsible nor guarantee delivery of the said SMS/emails to the Customer and shall not be liable for non-delivery of the same arising due to mobile network issues, Do Not Disturb (DND) activation by Customers and personal email settings of the Customer.
• The Bank reserves the right to alter any of the terms and conditions of the Offer or withdraw the Offer completely at any time without prior notice to the Customer.
• The Bank is not responsible nor liable and does not guarantee on sale/quality/features/honour etc. of the products/services of MediBuddy vHealth, Emoha Eldercare and BoAt offered to the eligible Customers under the Offer.  The Customers shall conduct its own due diligence of the products and services of MediBuddy vHealth, Emoha Eldercare and BoAt.
• Bank shall not be liable for any loss or damage whatsoever that may be suffered or for any personal injury that may be suffered by the Customer as a result of availing the Offer.
• The Offer is subject to force majeure events or any event or condition outside reasonable control of the Bank.
• The participation of the Customer in the Offer shall constitute deemed acceptance by the Customer of all the terms and conditions governing the Offer.
• The Bank does not warrant, represent or guarantee the quality of the products and services of the third parties availed by the Customers under this Offer. Any issues or complaints with respect to the quality or performance of the third party product and services, should be taken up with the respective service providers only.
• The product and services under this Offer are being offered solely by the respective service providers and the Bank is not selling / rendering any of these products / services. The Bank does not endorse any of the products / services made available to the Customers under this Offer.
• The Customer agrees that the Bank is neither responsible nor liable to the Customer and the service providers for the product and services of third parties availed by the Customer under this Offer. The Customer further agree that for any queries and issues regarding the said products and services under this Offer, the Customer will directly approach the service providers for the same.
• The Bank reserves the right to disqualify any Customer from the benefits of this Offer inter alia for events including but not limited to unusual transaction pattern that indicates collusion between the Bank’s employee and Customer, recycling of funds via wallets/fund transfers etc.
• The Bank at its sole discretion can decide on the eligibility of the Customers who can avail the Offer. The decision of the Bank with respect to this Offer will be considered final and binding.
• The Bank reserves the right at any time without prior notice to add, alter, modify all or any of these terms and conditions or replace, wholly or in part, this Offer by any other offer, whether similar to this Offer or to withdraw it altogether without giving prior notice to the Customer.
• The terms and conditions of the Offer shall be in addition to and not in substitution/derogation to the primary terms and conditions governing the Savings Account (‘Customer T&Cs’) and shall at all times be read along with terms of the Customer T&Cs and such other terms and conditions that the Bank may deem appropriate from time to time in its sole discretion. Any irreconcilable contradiction between the terms and conditions contained herein and the Customer T&Cs, then terms of the Customer T&Cs shall prevail.
• All applicable Government duties, taxes and levies including but not limited to GST, TDS, etc., will be payable by the Customer.
• The Offer shall not be available wherever it is prohibited under law and/or cannot be made available to the Customer for any reason whatsoever.
• Nothing herein amounts to a commitment by the Bank to conduct further similar or other offers.
• Any disputes arising out of this Offer shall be subject to the exclusive jurisdiction of competent courts in Mumbai.